incident.io

All-in-One Incident Management — On-Call, Response & Status Pages

The consensus on incident.io: Choose incident.io if you want a genuinely strong culture with excellent benefits and career growth — but expect London-centric work and rapid-scaling growing pains.

2021
Founded
London, UK
Headquarters
~140
Employees
~$400M
Valuation (Series B, 2025)
Culture Overview

What it's really like to work at incident.io

Founded in 2021, incident.io is an all-in-one incident management platform that has built a genuinely strong engineering culture. With a dedicated culture manager role, the company practices its values rather than just stating them. The team emphasizes psychological safety, fast shipping, and continuous learning in a flat, engineering-driven environment where transparency is the default.

Transparent Safe to Fail Ship Fast Learning & Growth Engineering-Driven Flat Hierarchy
Glassdoor Ratings

incident.io Glassdoor Ratings & Employee Reviews

4.5
Overall Glassdoor Score
Based on 33 reviews
Culture & Values 4.3
Compensation & Benefits 4.7
Senior Management 4.5
Career Opportunities 4.4
Work-Life Balance 4.1
Overall Rating 4.5
88% Recommend to a Friend
88% CEO Approval (Stephen Whitworth)
Employee Review Themes

Working at incident.io: Pros & Cons

✓ What employees love

  • ✓ Strong culture with a dedicated culture manager role — values are practiced, not just stated
  • ✓ Excellent compensation and benefits rated 4.7/5 with strong career growth (4.4/5)
  • ✓ 88% recommend to a friend — the most statistically reliable score here (33 reviews)
  • ✓ Engineering-driven product company with genuine psychological safety
  • ✓ Recent $62M Series B at ~$400M valuation — strong growth with funding runway

✗ What could be better

  • ✗ London-centric with limited remote options for some roles
  • ✗ Rapid scaling can create instability — some report organizational growing pains
  • ✗ Growing team means processes are still maturing and roles may shift
  • ✗ Competitive incident management space (PagerDuty, Opsgenie, FireHydrant)
Engineering Culture

How the engineering team works

Tech Stack

Go TypeScript React PostgreSQL Terraform AWS

Open Source & Research

Maintains open-source projects including catalog-importer. Active in the incident management community. Regular conference talks and thought leadership.

Engineering Blog

Deep technical blog covering incident management, on-call practices, and engineering culture. Read the blog →

Team Structure

London-based with growing remote presence. Product-focused engineering teams with high ownership. Dedicated culture manager ensures values are lived. Strong emphasis on psychological safety.

Open Positions

Join the incident.io team

Explore featured roles below, or browse all 27 open positions on the full jobs board.

See all 27 incident.io jobs →