incident.io
Small (~140)
Scale AI
Large (~1,200)
Best For
incident.io
Best for: Engineers and salespeople who value a strong culture with 13 extra holidays per year and approachable, ego-free founders
Scale AI
Best for: Ambitious builders who want critical AI infrastructure work serving top-tier clients
Ratings
incident.ioScale AI
4.5
3.5
Overall
4.1
2.7
Work-Life Balance
4.6
2.9
Culture & Values
4.5
3.5
Comp & Benefits
4.3
2.8
Senior Mgmt
4.3
3.6
Career Opps
👍 90% Recommend
👤 95% CEO Approval (Stephen Whitworth)
👍 56% Recommend
👤 60% CEO Approval (Alexandr Wang)
Culture Values
incident.io only
🪟 Transparent🛡️ Safe to Fail🤝 Flat Hierarchy
Scale AI only
🎯 Direct Product Impact
Shared
🚀 Ship Fast & Iterate🌱 Learning & Growth⚙️ Engineering-Driven
Pros & Cons
incident.io
- Strong culture with a dedicated culture manager — values are practiced, not just stated
- Excellent compensation and benefits with strong career growth opportunities
- Rapid scaling can create instability — some report organizational growing pains
- London-centric with limited remote options for some roles
Scale AI
- Building critical AI data infrastructure used by OpenAI, Meta, Microsoft, and the US government
- Strong compensation for engineers — competitive base + equity
- Work-life balance rated 2.7/5 — long hours common during client deadlines
- Culture and values scored 2.9/5 — inconsistent management quality
Bottom Line
incident.io
Exceptional culture (4.5 stars) with genuine values, great benefits including 10% pension match, and kind colleagues — but London-centric with some layoff scars from 2024.
Scale AI
Choose Scale AI if you want to build data infrastructure for OpenAI and the US government — but expect long hours and inconsistent management.
Open Roles
incident.io — 25 jobs
💼 Sales / GTM
17
💻 Engineering
6
Scale AI — 175 jobs
💻 Engineering
64
🧠 ML / AI
25
📋 Product
16
💼 Sales / GTM
14
⚙️ Operations
7
⚖️ Legal
5
📣 Marketing
4
📊 Data
2
💰 Finance
2
👤 HR / People
2
🎨 Design
1
🎧 Support
1
Summary
incident.io scores 4.5/5.0 on Glassdoor with a 4.1 work-life balance rating. Scale AI scores 3.5/5.0 overall with a 2.7 WLB. That’s a 1.0-point gap on overall satisfaction.
Both companies share these culture values: Ship Fast & Iterate, Learning & Growth, Engineering-Driven. incident.io also emphasizes Transparent, Safe to Fail, Flat Hierarchy. Scale AI also emphasizes Direct Product Impact.
On the hiring front, incident.io has 25 open roles and Scale AI has 175 open roles.