incident.io
Small (~140)
Mercury
Large (~1,300)
Best For
incident.io
Best for: Engineers and salespeople who value a strong culture with 13 extra holidays per year and approachable, ego-free founders
Mercury
Best for: Engineers who want product ownership and fast growth building startup banking infrastructure
Ratings
incident.ioMercury
4.5
4.3
Overall
4.1
3.8
Work-Life Balance
4.6
3.9
Culture & Values
4.5
4.0
Comp & Benefits
4.3
3.8
Senior Mgmt
4.3
3.9
Career Opps
👍 90% Recommend
👤 95% CEO Approval (Stephen Whitworth)
👍 79% Recommend
👤 85% CEO Approval (Immad Akhund)
Culture Values
incident.io only
🪟 Transparent🛡️ Safe to Fail🤝 Flat Hierarchy
Mercury only
🎯 Direct Product Impact💎 Strong Comp & Equity🧩 Wears Many Hats
Shared
🚀 Ship Fast & Iterate🌱 Learning & Growth⚙️ Engineering-Driven
Pros & Cons
incident.io
- Strong culture with a dedicated culture manager — values are practiced, not just stated
- Excellent compensation and benefits with strong career growth opportunities
- Rapid scaling can create instability — some report organizational growing pains
- London-centric with limited remote options for some roles
Mercury
- Strong talent density with smart, motivated teammates and genuine autonomy and ownership
- Great Place to Work certified — product-first mindset with meaningful scope for every engineer
- Still figuring out how to scale processes — expect some ambiguity and shifting priorities
- Work-life balance rated 3.8/5 — periods of higher intensity during rapid growth phases
Bottom Line
incident.io
Exceptional culture (4.5 stars) with genuine values, great benefits including 10% pension match, and kind colleagues — but London-centric with some layoff scars from 2024.
Mercury
Choose Mercury if you want product ownership, fast growth, and to build banking infrastructure for startups — but expect growing pains and occasionally intense workloads.
Open Roles
incident.io — 25 jobs
💼 Sales / GTM
17
💻 Engineering
6
Mercury — 70 jobs
💻 Engineering
15
💼 Sales / GTM
13
👤 HR / People
4
📋 Product
4
🎨 Design
3
⚖️ Legal
3
⚙️ Operations
3
📊 Data
2
💰 Finance
2
📣 Marketing
2
🧠 ML / AI
1
🎧 Support
1
Summary
incident.io scores 4.5/5.0 on Glassdoor with a 4.1 work-life balance rating. Mercury scores 4.3/5.0 overall with a 3.8 WLB. That’s a 0.2-point gap on overall satisfaction.
Both companies share these culture values: Ship Fast & Iterate, Learning & Growth, Engineering-Driven. incident.io also emphasizes Transparent, Safe to Fail, Flat Hierarchy. Mercury also emphasizes Direct Product Impact, Strong Comp & Equity, Wears Many Hats.
On the hiring front, incident.io has 25 open roles and Mercury has 70 open roles.