GitLab
Large (~2,500)
incident.io
Small (~140)
Best For
GitLab
Best for: Engineers who want a fully remote, async-first culture with radical transparency
incident.io
Best for: Engineers and salespeople who value a strong culture with 13 extra holidays per year and approachable, ego-free founders
Ratings
GitLabincident.io
3.9
4.5
Overall
3.9
4.1
Work-Life Balance
4.0
4.6
Culture & Values
3.8
4.5
Comp & Benefits
3.5
4.3
Senior Mgmt
3.7
4.3
Career Opps
👍 75% Recommend
👤 70% CEO Approval (Sid Sijbrandij)
👍 90% Recommend
👤 95% CEO Approval (Stephen Whitworth)
Culture Values
GitLab only
🌐 Remote-Friendly📡 Async-First🔓 Open Source⚖️ Work-Life Balance
incident.io only
🛡️ Safe to Fail🚀 Ship Fast & Iterate🌱 Learning & Growth⚙️ Engineering-Driven🤝 Flat Hierarchy
Shared
🪟 Transparent
Pros & Cons
GitLab
- Best-in-class all-remote culture — truly async-first with genuine flexibility
- Radically transparent company with a public handbook and open processes
- Revenue organization has seen quota chaos and low morale
- Some leadership instability at the C-suite level
incident.io
- Strong culture with a dedicated culture manager — values are practiced, not just stated
- Excellent compensation and benefits with strong career growth opportunities
- Rapid scaling can create instability — some report organizational growing pains
- London-centric with limited remote options for some roles
Bottom Line
GitLab
Choose GitLab if you want the gold standard of all-remote work with public handbook and async processes — but expect bureaucracy at scale and comp below top-tier.
incident.io
Exceptional culture (4.5 stars) with genuine values, great benefits including 10% pension match, and kind colleagues — but London-centric with some layoff scars from 2024.
Open Roles
GitLab — 195 jobs
💻 Engineering
79
💼 Sales / GTM
67
📋 Product
10
⚖️ Legal
5
📊 Data
4
🎨 Design
4
📣 Marketing
4
👤 HR / People
2
⚙️ Operations
2
incident.io — 25 jobs
💼 Sales / GTM
17
💻 Engineering
6
Summary
GitLab scores 3.9/5.0 on Glassdoor with a 3.9 work-life balance rating. incident.io scores 4.5/5.0 overall with a 4.1 WLB. That’s a 0.6-point gap on overall satisfaction.
Both companies share these culture values: Transparent. GitLab also emphasizes Remote-Friendly, Async-First, Open Source, Work-Life Balance. incident.io also emphasizes Safe to Fail, Ship Fast & Iterate, Learning & Growth, Engineering-Driven, Flat Hierarchy.
On the hiring front, GitLab has 195 open roles and incident.io has 25 open roles.