incident.io
Small (~140)
Twilio
Large (~5,500)
Best For
incident.io
Best for: Engineers and salespeople who value a strong culture with 13 extra holidays per year and approachable, ego-free founders
Twilio
Best for: Professionals interested in Twilio
Ratings
incident.ioTwilio
4.5
3.9
Overall
4.1
4.1
Work-Life Balance
4.6
4.0
Culture & Values
4.5
3.9
Comp & Benefits
4.3
3.7
Senior Mgmt
4.3
3.7
Career Opps
👍 90% Recommend
👤 95% CEO Approval (Stephen Whitworth)
👍 78% Recommend
👤 82% CEO Approval (CEO)
Culture Values
incident.io only
🪟 Transparent🛡️ Safe to Fail🚀 Ship Fast & Iterate🤝 Flat Hierarchy
Twilio only
🌐 Remote-Friendly⚖️ Work-Life Balance🔓 Open Source💎 Strong Comp & Equity
Shared
🌱 Learning & Growth⚙️ Engineering-Driven
Pros & Cons
incident.io
- Strong culture with a dedicated culture manager — values are practiced, not just stated
- Excellent compensation and benefits with strong career growth opportunities
- Rapid scaling can create instability — some report organizational growing pains
- London-centric with limited remote options for some roles
Twilio
- Genuine remote-first flexibility with excellent work-life balance
- Strong compensation, benefits, and engineering-driven culture
- Frequent reorgs and leadership changes create uncertainty
- Culture has shifted from creative builders to more corporate, profit-driven focus
Bottom Line
incident.io
Exceptional culture (4.5 stars) with genuine values, great benefits including 10% pension match, and kind colleagues — but London-centric with some layoff scars from 2024.
Twilio
Twilio — check Glassdoor for detailed reviews.
Open Roles
incident.io — 25 jobs
💼 Sales / GTM
17
💻 Engineering
6
Twilio — 143 jobs
💼 Sales / GTM
44
💻 Engineering
43
📋 Product
8
🧠 ML / AI
7
📣 Marketing
6
⚙️ Operations
3
📊 Data
2
🎨 Design
2
💰 Finance
2
👤 HR / People
2
⚖️ Legal
2
Summary
incident.io scores 4.5/5.0 on Glassdoor with a 4.1 work-life balance rating. Twilio scores 3.9/5.0 overall with a 4.1 WLB. That’s a 0.6-point gap on overall satisfaction.
Both companies share these culture values: Learning & Growth, Engineering-Driven. incident.io also emphasizes Transparent, Safe to Fail, Ship Fast & Iterate, Flat Hierarchy. Twilio also emphasizes Remote-Friendly, Work-Life Balance, Open Source, Strong Comp & Equity.
On the hiring front, incident.io has 25 open roles and Twilio has 143 open roles.