Decagon
Small (~210)
incident.io
Small (~140)
Best For
Decagon
Best for: Builders who want to ship AI customer support agents directly to F500 customers with technical founders deeply involved
incident.io
Best for: Engineers and salespeople who value a strong culture with 13 extra holidays per year and approachable, ego-free founders
Ratings
Decagonincident.io
3.9
4.5
Overall
3.7
4.1
Work-Life Balance
3.8
4.6
Culture & Values
3.2
4.5
Comp & Benefits
3.7
4.3
Senior Mgmt
3.7
4.3
Career Opps
👍 75% Recommend
👤 85% CEO Approval (Jesse Zhang)
👍 90% Recommend
👤 95% CEO Approval (Stephen Whitworth)
Culture Values
Decagon only
💎 Strong Comp & Equity🎯 Direct Product Impact
incident.io only
🪟 Transparent🛡️ Safe to Fail🌱 Learning & Growth🤝 Flat Hierarchy
Shared
⚙️ Engineering-Driven🚀 Ship Fast & Iterate
Pros & Cons
Decagon
- Strong engineering-driven culture with technical founders still deeply involved
- Ship meaningful AI features to enterprise customers every week
- Intense workload and high expectations — not a typical 40-hour week
- SF-centric; most roles expect in-office presence
incident.io
- Strong culture with a dedicated culture manager — values are practiced, not just stated
- Excellent compensation and benefits with strong career growth opportunities
- Rapid scaling can create instability — some report organizational growing pains
- London-centric with limited remote options for some roles
Bottom Line
Decagon
Choose Decagon if you want intense builder energy at a $4.5B Series D AI agents startup with real enterprise revenue — but expect SF office-centric culture and cash comp that trails top AI labs.
incident.io
Exceptional culture (4.5 stars) with genuine values, great benefits including 10% pension match, and kind colleagues — but London-centric with some layoff scars from 2024.
Open Roles
Decagon — 95 jobs
💼 Sales / GTM
32
💻 Engineering
25
📋 Product
7
🧠 ML / AI
6
⚙️ Operations
3
⚖️ Legal
2
📣 Marketing
2
📊 Data
1
🎨 Design
1
👤 HR / People
1
incident.io — 25 jobs
💼 Sales / GTM
17
💻 Engineering
6
Summary
Decagon scores 3.9/5.0 on Glassdoor with a 3.7 work-life balance rating. incident.io scores 4.5/5.0 overall with a 4.1 WLB. That’s a 0.6-point gap on overall satisfaction.
Both companies share these culture values: Engineering-Driven, Ship Fast & Iterate. Decagon also emphasizes Strong Comp & Equity, Direct Product Impact. incident.io also emphasizes Transparent, Safe to Fail, Learning & Growth, Flat Hierarchy.
On the hiring front, Decagon has 95 open roles and incident.io has 25 open roles.