Decagon

AI Customer Support Agents — Series D at $4.5B

The consensus on Decagon: Choose Decagon if you want to ship AI agents to Fortune 500 customers on a small, ambitious team — but expect high intensity and long hours.

2023
Founded
San Francisco
Headquarters
~210
Employees
$4.5B
Valuation (Jan 2026)
Free Work at Decagon? Claim this profile
Update your company's culture data, respond to reviews, and feature your open roles prominently.
Culture Overview

What it's really like to work at Decagon

Founded in 2023 by Jesse Zhang and Ashwin Sreenivas, Decagon builds AI customer support agents used by Fortune 500 enterprises. Backed by Bain Capital Ventures, Accel, A* and Elad Gil, the company raised a $250M Series D at a $4.5B valuation in January 2026. The culture is intense and engineering-driven — small teams ship meaningful product to real enterprise customers week after week, with compensation heavily weighted toward equity.

Eng-Driven Ship-Fast Product-Impact Strong Equity
Glassdoor Ratings

Decagon Glassdoor Ratings & Employee Reviews

3.9
Overall Glassdoor Score
Based on 257 reviews
Culture & Values 3.8
Work-Life Balance 3.7
Compensation & Benefits 3.2
Career Opportunities 3.7
Senior Management 3.7
Overall Rating 3.9
75% Recommend to a Friend
Employee Review Themes

Working at Decagon: Pros & Cons

✓ What employees love

  • ✓ Strong engineering culture with technical founders deeply involved
  • ✓ Ship meaningful AI agents to Fortune 500 customers — real impact, real usage
  • ✓ Series D at $4.5B valuation — significant equity upside for early joiners
  • ✓ Fast pace and high-ownership work if you thrive in that environment

✗ What could be better

  • ✗ Intense workload — work-life balance rated 3.7/5 with mixed reviews
  • ✗ Compensation & benefits rated 3.2/5 — heavy equity weighting
  • ✗ High expectations and frequent deadlines — not a 40-hour-week environment
  • ✗ SF office-centric — limited remote flexibility for most roles
Engineering Culture

How the engineering team works

Tech Stack

TypeScript Python React

Product

Conversational AI agents that resolve customer support issues end-to-end for Fortune 500 enterprises. Deployed across retail, fintech, and SaaS.

AI & ML

LLM-powered agents with deep integrations into customer support systems. Proprietary orchestration layer tuned for reliability in production. Learn more →

Team Structure

~210 employees with a heavy engineering concentration. Small teams own customer deployments and product areas. Technical founders (ex-Stanford, ex-PayPal) remain hands-on.

Open Positions

Join the Decagon team

Explore all open roles at Decagon below.

Community Sentiment

What the community says about Decagon

Mixed Sentiment 1 mentions from Hacker News & Reddit · Updated 2026-04-17
“> Six days a week isn’t required at Decagon, a San Francisco startup building AI agents to answer customer calls, but has become part of the company culture, cofounder Jesse Zhang told Forbes.”
Hacker News linotype · 2025-05-04 View thread →

Sentiment data refreshed daily from public Hacker News and Reddit discussions. See all company profiles →

Explore More

Related content

Blog Posts

🏢

Claim Decagon

Take ownership of your company's culture profile. Update your data, respond to community sentiment, and feature your open roles to candidates who care about culture.

We'll respond within 24 hours. No spam, ever.

✓

Request received!

We'll review your request and get back to you within 24 hours at the email you provided.