incident.io
Small (~140)
Plaid
Mid (~800)
Best For
incident.io
Best for: Engineers and salespeople who value a strong culture with 13 extra holidays per year and approachable, ego-free founders
Plaid
Best for: Engineers who want transparent leadership and real fintech impact at a top-rated company
Ratings
incident.ioPlaid
4.5
4.6
Overall
4.1
4.2
Work-Life Balance
4.6
4.2
Culture & Values
4.5
4.1
Comp & Benefits
4.3
4.0
Senior Mgmt
4.3
3.9
Career Opps
👍 90% Recommend
👤 95% CEO Approval (Stephen Whitworth)
👍 91% Recommend
👤 83% CEO Approval (Zach Perret)
Culture Values
incident.io only
🚀 Ship Fast & Iterate🤝 Flat Hierarchy
Plaid only
🎯 Direct Product Impact🌈 Diverse & Inclusive
Shared
🪟 Transparent🛡️ Safe to Fail🌱 Learning & Growth⚙️ Engineering-Driven
Pros & Cons
incident.io
- Strong culture with a dedicated culture manager — values are practiced, not just stated
- Excellent compensation and benefits with strong career growth opportunities
- Rapid scaling can create instability — some report organizational growing pains
- London-centric with limited remote options for some roles
Plaid
- 91% of employees recommend — highly accessible and transparent senior leadership
- Strong engineering culture with competitive compensation (4.1/5 comp rating) and real product impact
- Organizational changes can create uncertainty as the company scales
- Career opportunities rated 3.9/5 — growth paths may vary by department
Bottom Line
incident.io
Exceptional culture (4.5 stars) with genuine values, great benefits including 10% pension match, and kind colleagues — but London-centric with some layoff scars from 2024.
Plaid
Choose Plaid if you want top-tier engineering culture, transparent leadership, and real fintech impact — but expect some growing pains as the company navigates organizational change.
Open Roles
incident.io — 25 jobs
💼 Sales / GTM
17
💻 Engineering
6
Plaid — 94 jobs
💼 Sales / GTM
28
💻 Engineering
24
📋 Product
11
📣 Marketing
7
📊 Data
4
🎨 Design
2
💰 Finance
2
⚖️ Legal
2
🧠 ML / AI
2
⚙️ Operations
2
👤 HR / People
1
Summary
incident.io scores 4.5/5.0 on Glassdoor with a 4.1 work-life balance rating. Plaid scores 4.6/5.0 overall with a 4.2 WLB. That’s a 0.1-point gap on overall satisfaction.
Both companies share these culture values: Transparent, Safe to Fail, Learning & Growth, Engineering-Driven. incident.io also emphasizes Ship Fast & Iterate, Flat Hierarchy. Plaid also emphasizes Direct Product Impact, Diverse & Inclusive.
On the hiring front, incident.io has 25 open roles and Plaid has 94 open roles.