B2B Customer Support · San Francisco
We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time.
We’re backed by a16z, BCV, General Catalyst, Y Combinator.
Currently more than 1300 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List.
Positioning & Messaging
Define how Pylon is positioned in the B2B support market — against Zendesk, Intercom, and Salesforce
Own the core messaging framework: what we say, who we say it to, and why it lands
Translate deeply technical AI product capabilities into clear, compelling value for buyers who are navigating a fast-shifting market
Develop segment-specific messaging for Pylon's primary buyers: Head of Support, VP of Customer Success, CTO at growth-stage B2B SaaS companies
Sales Enablement
Build the assets sales actually uses: pitch decks, one-pagers, demo scripts, objection handling guides, and battlecards
Create crisp competitive intelligence that helps AEs win in competitive deals
Partner with sales leadership to understand where deals stall and build materials that unstick them
Own enablement for new rep onboarding and ongoing product education as the roadmap evolves
Launches & GTM Moments
Lead go-to-market planning and execution for major product launches — from AI agent capabilities to new channel integrations to pricing changes
Coordinate across demand generation, content, product, and sales to ensure launches land with impact for both net new acquisition and expansion within the existing customer base
Own the launch calendar and ensure every release has a narrative, not just a changelog
Customer & Market Intelligence
Use Pylon AI to be obsessively close to customers — listen to sales calls, review support conversations, and synthesize patterns into insights that shape what we say
Build and maintain a clear picture of the competitive landscape and buyer psychology
Feed customer insights back to product to influence roadmap prioritization
You're a senior PMM who has owned the full scope of the function — not a lane player who only does launches or only does enablement. You've shaped how a complex product is understood in the market, and you have the receipts to prove it worked.
You're equally comfortable writing a positioning brief, presenting to the sales team, sitting in a product review with engineering, and publishing a launch on your own. You move fast, you have taste, and you don't wait for someone to hand you a playbook.
You go deep with the product, there isn’t a single surface you aren’t familiar with, sales engineers come to you with questions.
~5+ years of B2B product marketing experience, with at least 2-3 years owning major PMM work end-to-end (positioning, messaging, enablement, launches)
Track record of building PMM from scratch or near-scratch in a fast-growing startup environment
Exceptional writing and communication taste — you set the bar for clarity and craft
Deep familiarity with the B2B SaaS buying motion, particularly in technical products sold to technical or operations buyers
Experience working directly with product, engineering, and sales leadership without a lot of process overhead
Deeply curious about AI technology and willingness to get hands-on with the product
Comfort working across both new logo acquisition and customer expansion motions
🏥 Fully covered medical, dental, and vision insurance for employees
🏦 401(k) retirement plan
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 90 and growing!