B2B Customer Support · San Francisco
At Pylon, we're building the future of B2B Support.
Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support and customer success.
We’re building an all-in-one support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We just raised our Series B and are backed by YCombinator, General Catalyst, Bain, and a16z and have over 1000 B2B companies trusting Pylon to power their customer support and success.
This is a fully in-person role; we do not offer remote or hybrid options.
What you will do
Take ownership of Pylon's long-form and short-form written content
Post product updates 5x/week on LinkedIn & X (example)
Weekly spotlights, feature update newsletters, videos
Create product guides, blog posts, optimizing for SEO wherever possible
Work with our PMM and Growth Lead on all integrated marketing campaigns
What we are looking for
You've done the work before and can work autonomously
You're creative, organized, scrappy, and biased toward action
You're a clear, concise writer and able to write in a startup-friendly, "non-corporate" and "non-marketing" tone
2+ years content marketing experience
2+ years working at a B2B SaaS startup
Nice to Haves
You have good design sense
Our perks
🏥 Fully covered medical, dental, and vision insurance for employees
🏦 401(k) retirement plan
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend
More about Pylon
Traction: Have hundreds of paying customers and are growing fast
Funding: In addition to investment from Y Combinator and General Catalyst, a16z we just announced our Series B ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 90 and growing!