B2B Customer Support · San Francisco
We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time.
We’re backed by a16z, BCV, General Catalyst, Y Combinator.
Currently more than 1300+ companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List.
Company
Series B, $51M raised
Backed by a16z, BCV, General Catalyst, Y Combinator
100+ employees
Offices in San Francisco, NYC, and London (soon!)
The Role
We're opening a London office and need the person who's going to build it. Someone who can personally close EMEA deals and hire the team around them — who's done both before and wants to do it again, or is ready to take on the challenge.
What You'll Do
Own the EMEA pipeline and revenue targets. Carry a personal quota and close deals yourself. This is a player-coach role — you are not delegating selling while the team gets built.
Hire and manage the first EMEA AEs, CSMs, and support engineers for timezone coverage. You are building the org from scratch, which means you are also recruiting.
Adapt Pylon's sales playbooks for European buyers — procurement cycles, GDPR sensitivity, and how selling to support and CX leaders differs in EMEA.
Set up the London office. Start with co-working, then move into dedicated space as the team grows. Own local employment setup (EOR initially), vendor relationships, and the office budget.
Be the voice of EMEA back to SF — relay product feedback, competitive intel, and regional feature requests.
Partner with product on localization and compliance needs — data residency, GDPR, and whatever else European buyers ask for.
Why Now
We've proven the model in North America. The next phase is international expansion — and London is the beachhead. This role is how Pylon becomes a global company.
Requirements
5–10+ years selling B2B SaaS in EMEA — you have personally closed deals and understand how European procurement actually works
Built a team from scratch — hired, managed, and developed GTM reps; not just carried a bag your whole career
An existing network in the UK/EMEA tech ecosystem you can actually activate, for both pipeline and recruiting
Comfortable doing everything from booking office space to running an enterprise QBR in the same week
Based in London and willing to work in-person — we are building an office culture here, not a remote setup
Nice to Haves
Experience at a US company expanding into EMEA — you know what it feels like to be the first person on the ground
This Role Might NOT Be For You If
You want to manage a team without carrying a quota yourself — the first 6 months are about proving the EMEA sales motion, and that requires you to sell
You are looking for an established playbook or support infrastructure — we are building it, which is exciting but messy
You have only ever been an individual contributor and have not hired or managed before — we need someone who can do both
Our perks
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend
More about Pylon
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 90 and growing!