B2B Customer Support · San Francisco
At Pylon, we're building the future of B2B Post Sales.
Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support and customer success.
We’re building an all-in-one support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We’re backed by YCombinator, General Catalyst, and a16z and have over 1300 B2B companies trusting Pylon to power their customer support and success.
Our GTM tech stack includes tools like Salesforce, Amplemarket, Clay, Default, Pylon, and Equals.
What You’ll Do 📌
First, build the process. We expect you to build process given this is the first SDR leadership role we have. We believe great managers should be great SDRs themselves.
Pipeline Building: Purely outbound. You will book meetings for all of our AEs, no 1:1 pairing for now.
Prospecting: Research target accounts and create account lists that you will outbound (150-1000 employees).
Qualify Leads: You won’t be qualifying leads over calls or running discovery. We expect you to outbound to companies that are a fit. No BANT over here.
Book Meetings: It’s not super vital how you book meetings. LinkedIn, Cold-calling, email, smoke signal, doesn’t matter. We do expect a well rounded individual that has the ability to book across multiple channels.
Collaboration: You will work with the AE team on messaging, feedback, etc. but this is not a hand holding position. You will also work with our founder who leads all GTM.
Build from Scratch: We have basic playbooks, messaging, and sequences that work. But we want you to build what you know works or develop new strategies. The world is literally yours: SFDC is clean and open (no torched accounts), companies are fed up with the status quo, and customers love us.
Who You Are 💼
1+ years as an SDR manager selling SaaS; required.
Past quota hitter. Your motivation should not just be to hit your number but also crush it.
You’re agile. This attribute isn’t required to book a meeting but it is required to keep someone on the phone. If you can think on your feet and have the right responses (not just phone) at the right time, we want you.
You’re fast. You don’t need to be a Pylon expert overnight but we are looking for someone who can understand the problem we are solving quickly.
Experienced with a sales stack (SFDC, Amplemarket (or any other engagement tool), etc.)
Our Perks
🏥 Fully covered medical, dental, and vision insurance for employees
🏦 401(k) retirement plan
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend
More about Pylon
Traction: Have 1300+ customers and growing fast
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 90 and growing!