B2B Customer Support · San Francisco
At Pylon, we're building the future of B2B Post Sales.
Top support and success teams at companies like Linear, Cognition (Makers of Devin), Modal Labs, Hightouch, Merge, and Sardine use Pylon to manage their customer support and customer success.
We're backed by Y-Combinator, General Catalyst, and a16z, with over 1,300+ B2B companies trusting us to run their operations. In the last two years we've shipped a lot: omnichannel support, AI agents, AI assistants, knowledge management, account intelligence, and more. There's also a lot more on the horizon that we've yet to build.
We brought on our first PM, Ava O'Neill, and she's been one of the most impactful hires we've made. Now we're scaling the team further; looking for multiple PM's to join us.
What you'll do
Own a product area end-to-end - with real business stakes
Deeply live and breathe a single customer persona. Do whatever it takes to serve that one type of customer
Drive a business outcome ($XX ARR or XX enterprise customers). Sub-OKRs around usage are fine but not your main OKR
Span PDE to GTM - work closely with engineering and design to ship, while working with PMM and AEs on positioning and pain points
Talk to customers every day
Argue with us 😊 We resolve decisions by voicing opinions and working through them. Translate the arguments into a conclusion and ship
Requirements
Located in (or will relocate to) San Francisco and excited about working in-person
Very organized and hard working and fast
At least a few years of experience
Our perks
🏥 Fully covered medical, dental, and vision insurance for employees
🏦 401(k) retirement plan
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend
More about Pylon
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 90 and growing!