B2B Customer Support · San Francisco
We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We’re backed by YCombinator, General Catalyst, and a16z. Pylon is a tool that thousands of users spend most of their day in.
Currently more than 1300 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io use us everyday to run their support and customer success workflows. Also, we recently made this year's Enterprise Tech 30 List.
Our product has a very large problem space so there’s a ton of stuff to build and take ownership of - we’d be excited to get your help!
Host calls with customers to help them onboard, learn best practices, educate them about new features, etc.
Help grow a customer success motion and everything that comes with it
Work with engineering to build tooling and process, and convey product feedback.
Build scalable ways of educating customers about new features, like holding webinars, writing content, and other creative ideas
Identify customers who are not using the product as expected and engage with them
Dogfood Pylon for our customer success processes
You'll be turned to for feedback and suggestion on features to add into the product!
0-2 years of experience in a Customer Success or Account Management role
BA/BS degree or equivalent practical experience from a reputable post-secondary college/university
Strong technical background.
Located in (or will relocate to) San Francisco and excited about working in-person
Comfortable regularly interacting with customers over chat and video
Able to dive deep into a customer's use case and business and recommend solutions to them
Organized and hard working
An interest in tinkering with the product and imagining new workflows
Major bonus: able to create and play with data dashboards in analytics tools
🍽 Lunch, dinner and snacks at the office
🏥 Fully covered medical, dental, and vision insurance for employees
🏦 Retirement savings
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
✈️ Relocation and immigration support
More about Pylon
Traction: Have hundreds of paying customers and are growing fast
Funding: In addition to investment from Y Combinator and General Catalyst, a16z we just announced our Series B ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 100+ with a team of 9 CSMs and growing!