AI customer support agents · San Francisco
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Partnerships team is a new team at Decagon that will focus on driving product, revenue, and ecosystem growth through technology, solutions, channel, cloud, and AI partnerships. As one of our first team members, you’ll be responsible for setting strategy, building programs and process, and driving execution to accelerate customer outcomes.
About the Role
Decagon is looking for a Partnerships, Agent Delivery Lead, a founding member of our Partnerships team who will help design, build, and scale our revenue focused partnership programs, especially our partner program for implementation and delivery partners. In this role, you will blend go-to-market strategy, program design, and partner enablement and work closely with customers, partners, and internal teams to drive customer and commercial outcomes. The ideal candidate brings experience building strong channel partnerships in a fast-paced, high-growth environment. You will work with the Director of Partnerships to:
Design and implement commercial deal structures and programs to grow the delivery ecosystem
Develop and launch partner enablement initiatives, including training paths, solution guides, joint marketing assets, and certification to create repeatable success
Drive G/SI partnership conversations, shaping joint value propositions, co-delivery models, and routes to market
Grow SI-sourced SQLs, pipeline, and closed won and delivered revenue across the ecosystem
Collaborate cross-functionally with Legal, Sales, Solutions Engineering, Implementations (Post Sales), Engineering, and Marketing to ensure partner performance and alignment with Decagon’s revenue strategy
Your background looks something like this
7+ years of experience in partnerships, business development, or channel partnerships at high-growth SaaS or AI companies, with a specific focus on system integrator partners
Experience working across channel partnership types (e.g., SI, VAR, BPO, TSDs) and have existing relationships and top G/SI companies (e.g., leadership, alliance managers, industry and delivery sellers)
Know how to build partner programs from the ground up (i.e., partner workflow/technology and program design)
Strong executive presence and demonstrated ability to influence senior stakeholders
Excellent organizational, communication, and relationship management skills and can represent Decagon in the ecosystem
Even better if you have
Have spent time both at a professional services firm and building out the services partner program inside a technology company
Comfort building partnership programs and motions 0 → 1
Are an out-of-the-box thinker and bring an entrepreneurial spirit to your partnerships work
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.