AI customer support agents · San Francisco
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
The Role
Decagon is scaling rapidly, and we’re looking to bring on a Business Development, Private Equity Lead to join the Founder’s Office and help drive expansion. This role is responsible for cultivating and deepening Decagon’s executive relationships across large enterprises, private equity firms, strategic partners, and the broader technology and investment ecosystem.
This is a highly strategic, relationship-driven role designed to accelerate Decagon’s growth in the U.S. by establishing trusted executive relationships and converting them into high-impact commercial and partnership outcomes.
In this role, you will work closely with Decagon’s founders, executive team, and go-to-market leaders to prospect, cultivate, and secure meaningful relationships with senior decision-makers across Fortune 500 companies, high-growth technology firms, and PE- and VC-backed portfolios. You will often serve as a first point of contact for executives engaging with Decagon and are expected to deliver clear value in every interaction.
This is not a traditional sales role. Success depends on judgment, executive presence, and the ability to operate effectively in ambiguous, founder-led situations.
We’d love to hear from you if you are energized by working with senior executives, thrive in fast-moving and unstructured environments, are comfortable engaging both in-person and through modern GTM tools, and bring deep respect for operators and entrepreneurs building complex businesses.
What You’ll Do
Build and expand Decagon’s executive network across the U.S., including enterprise customers, private equity firms, strategic partners, and investors
Partner directly with Decagon’s founders on high-stakes, complex enterprise opportunities
Cultivate relationships with C-level and VP-level executives in customer experience, operations, technology, and digital transformation
Develop and manage strategic partnerships, including private equity firms, systems integrators, ecosystem partners, and PE-backed platforms
Work with PE firms to drive Decagon adoption across portfolio companies
Leverage executive relationships to accelerate enterprise evaluations, influence build vs. buy decisions, and drive urgency
Represent Decagon at executive briefings, private dinners, industry events, and partner meetings across the U.S.
Apply strong commercial judgment to prioritize the highest-impact opportunities across regions and verticals
Help shape Decagon’s U.S. market expansion strategy through direct market feedback
What We’re Looking For
8+ years of experience in strategic growth, partnerships, enterprise GTM, or founder-adjacent roles
Demonstrated ability to build trust and credibility with senior executives, VC/PE investors, and operators, and close complex, relationship-driven opportunities
Strong executive presence and communication skills
Proven judgment in prioritizing deals, partners, and markets
Comfort operating in ambiguous, fast-changing environments without heavy process
Willingness to travel as needed
Location & Travel
This is an in-person role based in San Francisco or New York, with regular travel for executive meetings, customer engagements, and events. Close collaboration with the founder and executive team is expected.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.