AI customer support agents · San Francisco
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Deal Lead to sit at the intersection of Sales, Finance, and Strategy. You'll be the first dedicated pricing hire and will work closely with the Business Operations team to shape the function from the ground up.
On our Pricing team, your primary goal will be to accelerate and scale our enterprise go-to-market motion - working closely with our account executives to structure and propose deals. Initiatives will include building internal deal processes, proposal structuring, commercial negotiations with customers, and sales enablement.
This is an exciting role blending strategic thinking and high-caliber execution. We are looking for highly-motivated problem solve
In this role, you will
Own deal structuring for enterprise opportunities, partnering directly with account executives to build proposals and drive deals to close
Work to develop and refine Decagon's pricing and packaging strategy
Build and scale internal deal desk processes as the company expands
Collect and analyze pricing and deal data to shape company strategy
Partner cross-functionally with Finance and Legal to align on deal economics and contract terms
Your background looks something like this
6-10+ years of experience in pricing / deal desk / monetization functions at high-growth companies
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them
Strong cross-functional collaborator - you've worked regularly with finance, sales and legal teams
Strong communicator - both verbal and written
Even better if you have
Experience building or scaling a deal desk or pricing function at a high-growth or early-stage company
Previously led implementation of a CPQ platform
Familiarity with consumption-based or usage-based pricing models in addition to traditional SaaS subscription structures
SQL or other data analytics experience
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.