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AI customer support agents · San Francisco
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for someone to join the Business Operations & Strategy team to lead commercial and pricing strategy. The Business Operations & Strategy team sits within the Founder’s Office, a team of high-agency generalists and ex-founders with extremely high leverage and own things like partnerships, business development, pricing strategy, AI transformation, data/analytics, growth, etc.
Your primary goal will be to accelerate and streamline our enterprise go-to-market motion - working closely with our GTM team to close deals. Initiatives will range from developing pricing & packaging strategy, to building internal deal and pricing processes, to proposal creation and negotiation across our enterprise customer base.
This is an exciting role blending strategic thinking and high-caliber execution. We are looking for highly-motivated problem solvers who combine analytical rigor with world-class relationship building skills.
In this role, you will
Own end-to-end deal structuring for enterprise opportunities, partnering directly with account executives and sales leaders to build proposals and drive deals to close
Work to develop and refine Decagon's pricing and packaging strategy
Build and scale internal commercial processes as the company expands
Collect and analyze pricing and deal data to shape high level company strategy
Be a thought leader in how to price agentic AI solutions
Your background looks something like this
3+ years of experience in consulting / investment banking / investing / high-velocity startups
Deep curiosity and desire to solve hard problems
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them
Strong cross-functional collaborator - you've worked regularly with finance and legal teams
Strong communicator - both verbal and written
Even better if you have
Experience building or scaling a deal desk function at a high-growth or early-stage company
Previously led implementation of a CPQ platform
Familiarity with consumption-based or usage-based pricing models in addition to traditional SaaS subscription structures
SQL or other data analytics experience
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.