AI customer support agents · San Francisco
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Founder’s Office is where the hardest problems land, and we help solve them for the entire business. We are a small team of former founders, operators, and investors embedded directly with leadership, taking on work of any kind, no matter how different or unique, to improve business operations. Strategy, corporate development, pricing, special projects, and analytics are a few examples. We are analytical and critical cross-functional thinkers from a diverse set of multidisciplinary backgrounds. If it is ambiguous, urgent, or high-stakes, we are probably already thinking about it.
About the Role
We are looking for someone to help us accelerate AI adoption across every facet of the company.
You’ll wear many different hats across automation, tooling, analytics, operations, and workflow design. We believe in building quickly, iterating fast, and solving real operational problems with AI.
This role is intentionally broad and highly execution-oriented. The people who thrive here tend to enjoy solving ambiguous operational problems with AI, automation, data, and lightweight tooling - rather than specializing deeply in one engineering domain.
This is a fully in-office role based in our San Francisco office 5 days a week.
In this role, you will
Build AI automation agents to make us efficient: design and deploy agents that translate company strategy and operational processes, into automated workflows, custom internal tools, and programmatic systems. Specifically: help automate manual sales processes, embed AI into growth marketing engines, maximize Claude skills in the post-sales org, and more. Unlock hundreds of Decagon teammates with their “aha” moment of your product.
Build out intelligent solutions to make us more effective: build out an account mapping platform that helps sales and marketing identify the best individuals to target and break into accounts with. Leverage scrapers, search APIs, workflow automation tools, and LLMs to do this effectively, and efficiently.
Be the AI Culture Driver: build an AI-native culture for the entire business, by identifying and enabling internal “AI champions,” and builders. Programmatically define templates and best practices into team norms. Turn them into people who can’t live without the automation and will be very unhappy if it is taken away.
Build out AI analytics: measure success by going deep into data, specifically around number of hours saved, and additional work delivered as a result of our efficiency and effectiveness gains. Become customer obsessed - customers being our internal stakeholders - and measure their happiness using our tools.
Your background looks something like this
Experience: 1-3 years in a high growth technical environment. Roles that are inherently self-starters, entrepreneurial, or technical are also great fits, looking to make the switch into this new and emerging critical function for all companies.
AI prompting foundations: some experience in some form with AI enablement, AI operations, or AI engineering roles. You are generally comfortable prompting your way to solutions, and sometimes needing to get into code / working with APIs, etc.
Builder DNA: you are a curious learner and builder, skilled with new AI tools like Claude Code, Cursor, Notion AI, automation tools like Dust, Gumloop, n8n, Zapier, GTM enrichments like Clay and Unify, and search APIs like Exa, Parallel, Browserbase. Some familiarity with SQL, BI, managing data lakehouses, and scraping and scripting from DS notebooks, is a plus.
Get it done mentality: a bias toward action and building "v1 MVP" today. You thrive in the ambiguity of a fast-paced AI startup.
Strong communications: you can produce clear, concise presentation of information, and influence teams to use your products. You run training sessions that drive impact through leadership and communications, in every gap you find.
Ability to manage cross-functional teams: able to work hands-on in workflows across Sales, Post-Sales, Finance, People/HR, Ops, BizOps, Marketing, EPD, and more. It’s OK if you haven’t done it before.
Compensation:
$185,000 - $235,000 + Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.