AI customer support agents · San Francisco
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We're looking for our first field marketing manager in EMEA. This person will own end-to-end event management across trade shows, field events, executive dinners, and community activations
In this role, you will
Build and own the EMEA events calendar, from strategy through execution to post-event follow-up
Partner closely with the EMEA sales team to ensure targeting of the right accounts and presence at the right events
Plan and execute a range of event formats including trade shows, executive dinners, hosted events, and community activations
Develop and manage the post-event follow-up motion to ensure leads are captured and actioned
Track and report on pipeline, ROI, and lead conversion metrics
Use event performance data to inform investment decisions and continuously improve the events program
Your background looks something like this
5–7 years of field or event marketing experience at a B2B company
Experience owning events in EMEA, you understand how markets differ across the region and can adapt
Strong commercial instincts, comfortable being held to a pipeline number
The ability to run multiple programs at once without dropping the ball
Experience turning one-off events into repeatable programs
Comfort working in a fast-moving environment where things aren't always figured out yet
Willingness to travel up to 40% across EMEA and occasionally to the US
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.