AI customer support agents · San Francisco
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Brand Design at Decagon shapes the visual identity of our company and helps define how we’re perceived by customers, partners, and the broader AI community. Our work turns sophisticated technology into clear, confident, and differentiated brand storytelling—across campaigns, content, web, and moments that shape perception.
We believe strong brands are built through taste, consistency, and conviction. We care deeply about craft, narrative, cohesion, and expanding the brand into new, exciting territories while building its core. Designers here grow by shipping work fast, operating with urgency, developing a strong point of view, and raising the bar together.
About the Role
This role sits at the heart of Decagon’s brand expression. As a Brand Designer, you’ll help shape how Decagon shows up in the world—how we tell our story, how we stand apart, and how our brand evolves as the company scales.
You’ll work on marketing-led brand initiatives that influence perception and drive growth, contributing to both foundational brand work and high-visibility moments. This role is ideal for a designer who is excited by storytelling, energized by momentum, and motivated by building a brand thoughtfully, not just executing individual assets.
You won’t be handed a perfectly defined box. Instead, you’ll help define the edges—learning where to push, where to refine, and how to maintain coherence as the brand expands.
In this role, you will
Design and art direct high-quality brand assets across campaigns, web, sales materials, video, events, social, and internal storytelling.
Help evolve and expand Decagon’s brand design system—bringing consistency while pushing into new, differentiated expressions.
Contribute to brand strategy and messaging, and translate that thinking into clear and compelling visuals.
Bring systems thinking and attention to detail to developing layouts, concepts, and executions.
Iterate quickly based on feedback, often across multiple workstreams, balancing speed with polish.
Bring references, inspiration, and creative ideas that help Decagon stand out.
Maintain consistency and quality across all brand touchpoints.
Your background looks something like this
4-6 years of experience in brand design, art direction, and marketing-focused creative roles.
A portfolio that demonstrates strong visual taste, storytelling, and brand thinking.
Proficient in Figma and Adobe Creative Suite, with a strong interest and curiosity in dabbling in AI design models and tools.
Experience designing for marketing surfaces (web, campaigns, decks, events, content).
Strong fundamentals in typography, layout, color, and hierarchy.
Ability to interpret a brief and execute thoughtful, on-brand creative.
Comfort working in high-velocity environments with evolving priorities.
Even better if you have
Interest in technology and AI-driven companies (prior AI experience not required).
Some experience with filming and editing social content is a great-to-have.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.