Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Airbnb creates opportunities for millions of Hosts to build a business, develop connections with guests and Hosts, and positively impact local communities. The strength of the global Host community sets Airbnb apart. We keep Hosts at the center of everything we do. The Airbnb Community team treats Hosts as partners by fostering connection, supporting their development and success, and incorporating their feedback into products and policies.
The Difference You Will Make:
The Host Communications Channels Lead will execute the day-to-day operations within Airbnb’s central learning and communication platforms for over 5 million Hosts worldwide. In this role, you’ll operate and optimize content management systems and internal content workflows for host in-app messaging, email, and the Resource Center. The ideal candidate will bring a structured, process-oriented approach, attention to detail, and experience collaborating with both technical and creative teams. Your operational expertise will help deliver meaningful learning experiences for hosts while supporting Airbnb's broader communications goals.
A Typical Day:
- Build, QA, and deploy content, managing scheduling and audience segmentation to ensure accurate and timely delivery.
- Own end-to-end technical development and execution of email campaign operations, from intake through send, ensuring accuracy and alignment with standards.
- Configure and publish in-app messaging using reusable modules and personalization tools to deliver targeted host communications.
- Maintain content standards, taxonomy, and workflows to ensure consistency, scalability, and quality. Partner with global teams to localize and manage content at scale.
- Develop and maintain documentation and best practices to support internal teams and content creators in using content management systems effectively.
- Contribute requirements and operational feedback to inform the development of scalable features that align with business goals. Support feature development by BizTech, MarTech, and Engineering with operational expertise and testing support.
- Monitor channel performance through data and insights, flagging opportunities to optimize user experience and support community-building initiatives.
- Collaborate with Learning and UX teams to ensure modules are intuitive, engaging, and adaptable to evolving Host needs.
- Share and suggest emerging tools and contribute ideas to improve channel operations to expand our impact on the host community.
- Manage comprehensive campaign operations and execution across multiple simultaneous releases, maintaining high standards for precision, efficiency, and brand alignment.
Your Expertise:
- 5+years of hands-on content management in large-scale digital platforms, including managing, delivering, and optimizing content to create seamless user experiences
- Experience analyzing and improving publishing workflows and campaign operations
- Experience working cross-functionally with product, engineering, design, and data teams
- Confidence partnering with engineers to resolve bugs and improve platform performance
- Outstanding technical communication skills and a working knowledge of product development
- Comfortable gathering and interpreting data, user insights, and product analytics to inform operational decisions and recommendations
- Capable of writing clear, comprehensive technical briefs that align platform goals across product, design, and engineering teams
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.