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Learning Experience Designer

DevRev Bangalore, India Full-time Customer Experience Posted Jul 16, 2026
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Culture signals in this specific role

Inferred from the employer’s wording in this job description. These role-level signals are separate from the company-wide employee-review scores below.

Cross-functionalThe role explicitly involves collaboration across teams or functions.
Customer-facingThe role includes direct customer or client interaction.
Role contextThis is a customer experience role; confirm team-specific working norms during the interview.

What it’s like to work at DevRev

AI-Native CRM · Palo Alto

4.1
Employee Rating
3.4
Work-Life Balance
45
Open Roles
eng-drivenship-fastlearningproduct-impact

What employees love

  • Unicorn CRM startup with proven founder — strong learning and career growth
  • AI-native platform with real enterprise customers and global engineering

What could be better

  • Demanding pace with 3.4/5 work-life balance — fast-paced can be overwhelming
  • Mixed management reviews — global coordination across time zones
View full DevRev culture profile →

About the Role

About DevRev

At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.

About the role

DevRevU is rethinking customer education for the AI era. We’re not building libraries of static courses - we’re creating adaptive learning experiences that help every customer become successful with DevRev by combining AI, product context, and modern learning science. Our primary author isn’t Articulate or PowerPoint - it’s Computer, DevRev’s AI teammate.

We’re looking for a mid-level Learning Architect to help define how education is built at DevRev. This is not a traditional instructional design role. Instead of creating slides or Storyline modules, you’ll work alongside product managers, product marketing, customer marketing, customer success managers, support engineers, and AI to design learning experiences that are generated, reviewed, and continuously improved through Computer. Your job is to translate complex product knowledge into learning frameworks, authoring standards, prompts, review workflows, and assessment strategies that AI can execute consistently.

What you'll do
  • Design customer education experiences across onboarding, product adoption, certifications, workshops, and self-paced learning.
  • Work with Product Managers and SMEs to extract expertise and convert it into structured learning.
  • Guide Computer to generate first drafts of lessons, labs, quizzes, videos, exercises, and assessments.
  • Create prompting frameworks and reusable templates that improve AI-generated content quality.
  • Review, refine, and validate AI-generated learning for technical accuracy, clarity, and learner impact.
  • Define learning standards, instructional patterns, and quality guidelines across DevRevU.
  • Decide when AI is sufficient and when human judgment is required.
  • Continuously improve content using learner feedback, analytics, and product updates.
  • Experiment with new AI-native approaches to education rather than relying on traditional courseware.
What you'll bring
  • 3-6 years of experience in instructional design, curriculum development, learning experience design, technical enablement, or customer education.
  • Strong understanding of instructional design and adult learning principles.
  • Excellent writing and editing skills.
  • Experience working and building with generative AI tools such as Claude, Gemini, ChatGPT, or similar.
  • Ability to structure ambiguous information into clear learning journeys.
  • Comfortable collaborating with engineers, product managers, and customer-facing teams.
  • Strong attention to detail and high quality standards.

Bonus points

  • Experience building technical training or SaaS product education.
  • Experience designing AI-assisted content creation workflows.
  • Familiarity with prompt engineering or structured AI authoring.
  • Experience with customer education, enablement, certifications, or onboarding programs.

DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

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Frequently Asked Questions

What is the work-life balance like at DevRev?
DevRev has a work-life balance score of 3.4/5 based on employee reviews. This is below average, which may indicate a fast-paced, demanding work environment.
What is DevRev’s culture like?
DevRev is characterized by these culture values: eng-driven, ship-fast, learning, product-impact. Based on employee reviews, the company has an overall rating of 4.1/5. Unicorn CRM startup with proven founder — strong learning and career growth
How many open roles does DevRev have?
DevRev currently has 45 open roles across departments including engineering, product, sales, and more. Roles are refreshed daily from their careers page.
Is this role remote-friendly?
This role is located in Bangalore, India. Check the job description above for specific location and remote work details.
Apply for this role at DevRev →