AI customer support agents · San Francisco
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Every great talent team starts with exceptional hiring. As a Recruiting Coordinator on our GTM Recruiting team, you’ll play a critical role in helping Decagon build a world class GTM team.
About the Role
You’ll partner closely with recruiters, go to market leaders, and interviewers to orchestrate a seamless hiring experience for some of the world’s top GTM talent. From coordinating complex interview loops to helping us continuously improve our recruiting operations, you’ll be at the center of one of the company’s most important functions.
This role offers a unique opportunity to learn how world-class GTM recruiting operates inside one of the fastest-growing AI companies. You’ll work alongside experienced recruiters, revenue leaders, gain exposure to the full hiring lifecycle, and build a strong foundation for a long-term career in Talent.
In this role, you will
Own end-to-end interview coordination and scheduling with precision and care, managing complex, high-volume calendars across candidates, interviewers, and leadership.
Champion a white-glove candidate experience from first touch to close.
Build trust through clear, proactive communication with candidates, interviewers, hiring teams, and cross-functional partners across People/HR, EA team, Workplace, and Finance.
Partner closely with recruiting and hiring stakeholders to proactively solve scheduling challenges and keep hiring momentum high.
Maintain exceptional attention to detail across scheduling systems and recruiting tools, ensuring information is accurate and processes are executed flawlessly.
Track scheduling timelines and SLAs, surfacing trends and risks to recruiters and hiring managers to keep stakeholders informed.
Help elevate the team's coordination practices by identifying opportunities to streamline workflows, leverage AI and improve the candidate experience at scale.
Your background looks something like this
Bachelor’s degree in any field.
Experience in a fast-paced, high-performing environment.
Highly organized with exceptional attention to detail.
Strong written and verbal communication skills.
Comfortable navigating ambiguity and solving problems proactively.
Dependable, resourceful, and known for following through on commitments.
Excited to build a career in go to market recruiting.
Even better if you have
Experience with Ashby or another applicant tracking system (ATS).
Experience coordinating recruiting or supporting go to market teams.
Experience using AI tools to streamline workflows or improve operational efficiency.
Compensation
$90 - $110k + Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.