AI customer support agents · San Francisco
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
As an Office Manager on our Workplace Services team, you will be the backbone of our office operations, ensuring that everything runs smoothly and efficiently. You'll create a welcoming and organized environment, supporting both employees and visitors while handling a variety of administrative and operational tasks. Your role will be integral in maintaining a positive workplace culture and keeping our office space optimized for productivity.
In this role, you will own
Office Operations
Provide a warm and professional welcome to guests, ensuring they have a great experience
Keep conference rooms well-maintained, manage meeting schedules, and ensure all necessary equipment is ready to use
Oversee office, kitchen, and shared workspace upkeep, ensuring supplies are stocked and areas remain organized
Manage meal deliveries, including coordinating lunch and dinner orders, as well as setup and cleanup
Support internal events and special occasions, handling logistics to ensure smooth execution
Coordinate office maintenance, repairs, and serve as the main contact for building management
Monitor and maintain office supply levels to ensure the team has everything they need
Assist with onboarding by preparing workstations, welcoming new hires, and ensuring their workspace is ready from day one
Take ownership of special projects as assigned to improve office operations and efficiency
Executive & Administrative Support
Provide light calendar support for senior leaders, helping coordinate meetings, manage scheduling conflicts, and book rooms
Assist with travel bookings and itinerary preparation on an ad hoc basis
Handle occasional administrative tasks such as preparing meeting materials, managing correspondence, or supporting team logistics
IT Support
Serve as the first point of contact for basic office tech issues — printers, AV equipment, and video call setups
Liaise with IT vendors to coordinate repairs and escalate issues as needed
Your background looks something like this
1–3 years of experience in an office management, administrative, or operational support role
Strong written and verbal communication skills, with the ability to interact professionally across all levels of the organization
Experience managing multiple priorities in a fast-paced environment while maintaining attention to detail
A strong customer service approach and mentality
A knack for spotting inefficiencies and taking initiative to improve processes
A track record of being the go-to person who keeps things running behind the scenes
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.