AI customer support agents · San Francisco
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
Decagon’s GTM Productivity team is focused on building a world-class revenue engine. We believe great enablement unlocks individual performance while helping the business scale through faster ramp, stronger execution, and higher productivity across the field.
Decagon is looking for a Field Enablement Operations Manager to help scale the systems, programs, and operational processes that power our GTM organization. You'll play a key role in ensuring onboarding, training, content, and field programs operate seamlessly as we continue to grow.
This role sits at the intersection of enablement, operations, and program management, partnering closely with stakeholders across the business to help drive field readiness and execution at scale.
Own the operational foundation of onboarding and enablement programs
Manage the systems, content, and resources that support our field teams
Support the execution of training, certifications, and key field initiatives
Partner cross-functionally to improve processes and drive alignment across the organization
Help scale the infrastructure and programs that enable a high-performing GTM team
3+ years of experience in enablement, program management, operations, learning & development, or related roles
Strong organizational skills and attention to detail
Experience managing projects and coordinating across multiple stakeholders
Ability to thrive in fast-moving environments and drive work independently
Strong communication skills and an execution-oriented mindset
Experience supporting sales, customer-facing, or technical field teams
Experience with enablement, learning, or content management platforms
Experience supporting onboarding, training, or certification programs
Experience in a high-growth SaaS or startup environment
Familiarity with AI tools and modern productivity workflows
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.