AI customer support agents · San Francisco
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
As a Manager, Sales Development at Decagon, you’ll be responsible for hiring, training, and scaling a high-performing team of SDRs to drive top-of-funnel pipeline and fuel our sales growth. You will build and manage a team of 6-10 SDRs who specialize in account-based prospecting, multi-threaded outreach, and sophisticated qualification of enterprise opportunities. You’ll collaborate closely with GTM leadership to refine outreach strategies, optimize processes, and develop the next generation of sales talent.
This role is perfect for someone passionate about building and defining the sales development motion at a high-growth startup.
Lead and scale a team of 6-10 BDRs focused on Enterprise and Strategic segments
Hire and train new SDRs on Decagon’s product, buyer personas, competition, and tools
Set and maintain a high-performing culture by overseeing daily activities and managing quota performance of individual SDRs
Develop and execute career development plans for direct reports; inclusive of but not limited to daily 1:1 mentoring, coaching on time management, objection handling, prospecting tactics, and active listening skills
Strategize with cross-functional leaders and partners including Sales, RevOps, and Marketing on pipeline and prospecting initiatives to exceed company goals
Report on team performance and forecast to senior leadership
Think creatively about improving team output and efficiency over time by optimizing systems and processes
Create comprehensive enablement programs to continuously improve SDRs’ prospecting skills and accelerate development into world class sellers
Have 2+ years of experience leading a sales development team at a SaaS company
Have 1-3+ years of quota-carrying sales experience as an individual contributor, with a proven, consistent track record exceeding goals
Have prior demonstrated success in fast-paced, results-oriented GTM environments
Know how to motivate and coach SDRs to exceed performance metrics and develop into future sellers
Have experience collaborating cross-functionally with Marketing, Sales, and RevOps to optimize lead flow and conversion rates
Are passionate and excited about hiring, with a thoughtful approach to team planning and development
Are proficient in Salesforce and familiar with email and call automation platforms
Are able to leverage data to drive decisions, create systems, and identify process improvements to improve efficiency
Have strong collaboration and influencing skills, demonstrated through excellent communication and presentation skills
Have 1-3+ years of personal closing experience in a full cycle sales role in SaaS
Have experience managing teams prospecting to Fortune 500 or Global 2000 accounts
Have a history of building at a high-growth startup
Are passionate about fostering a positive, high-energy team culture while driving consistent results
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.