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Customer Success Associate

Datadog Tokyo, Japan Full-time Commercial Customer Success Posted Jul 7, 2026
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Culture signals in this specific role

Inferred from the employer’s wording in this job description. These role-level signals are separate from the company-wide employee-review scores below.

Fast-pacedThe wording signals a fast-moving environment with changing priorities.
Deep technical workThe role highlights substantial technical, research, or systems work.
Customer-facingThe role includes direct customer or client interaction.
Remote or flexibleThe listing mentions remote, distributed, flexible, or hybrid work.

What it’s like to work at Datadog

Cloud Monitoring & Observability · New York

4.2
Employee Rating
3.8
Work-Life Balance
422
Open Roles
eng-drivenship-fastlearningproduct-impactequity

What employees love

  • Excellent compensation and equity — stock has been a genuine wealth builder for early employees
  • Strong engineering culture with smart coworkers and interesting technical challenges at scale

What could be better

  • Fast pace can lead to long hours and pressure to deliver, work-life balance varies by team
  • Rapid growth has led to organizational growing pains and bureaucracy creeping in
View full Datadog culture profile →

About the Role

#LI-KO1

カスタマーサクセス・アソシエイトとして、Datadogをご利用中の既存顧客を対象に、トレーニング、導入サポートなどを提供しながら、確立されたセールス・メソッドに沿ってアップセル・クロスセルに取り組みます。カスタマー・エクスペリエンス(顧客体験)を最大化できるよう、顧客との信頼関係を構築して固有課題やニーズを特定し、利用拡大の機会を発掘して、Datadog製品の価値を伝えることに注力します。顧客のスケーリングを担うカスタマーサクセスチームにとって、個人の成長とチームの成功を両立させることが、最優先事項です。

Datadogでは、オフィスカルチャーによって築かれる人間関係やコラボレーション、そこからもたらされる創造性を大切にしています。私たちは、従業員それぞれに合ったワーク・ライフ・ハーモニーを実現できるよう、ハイブリッド・ワークプレイスとして運営しています。

業務内容:

募集要項:

Datadogは、さまざまな立場の人々を大切にしています。誰もが初日から上記の資格をすべて満たすわけではないことは理解しています。それでも構いません。テクノロジーに情熱を持ち、スキルを伸ばしたいと思っている方は、ぜひご応募ください。

福利厚生と成長機会:

上記の内容は、就業する国やDatadogでの雇用内容によって異なる場合があります。世界中のすべての候補者様にご理解頂けるよう、応募情報に関する項目は一部、英語のままで記載されています。全ての求人情報を英語でご確認されたい場合は、こちらをご覧ください。

#LI-Hybrid


About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.


Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy and AI Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

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Frequently Asked Questions

What is the work-life balance like at Datadog?
Datadog has a work-life balance score of 3.8/5 based on employee reviews. This is about average for the AI/tech industry.
What is Datadog’s culture like?
Datadog is characterized by these culture values: eng-driven, ship-fast, learning, product-impact, equity. Based on employee reviews, the company has an overall rating of 4.2/5. Excellent compensation and equity — stock has been a genuine wealth builder for early employees
How many open roles does Datadog have?
Datadog currently has 422 open roles across departments including engineering, product, sales, and more. Roles are refreshed daily from their careers page.
Is this role remote-friendly?
This role is located in Tokyo, Japan. Check the job description above for specific location and remote work details.
Apply for this role at Datadog →