GAQ426R304
About the role:
As IT Executive Support, you will be the primary technical partner for Databricks senior leadership. You will own the executive support experience, delivering seamless, white-glove service to C-level executives, SVPs, and their assistants. This role requires anticipating needs, enabling productivity, and resolving issues with minimal disruption, demanding a blend of deep technical expertise, strong interpersonal skills, and composure in high-pressure situations.
This role requires in-office presence at our Mountain View HQ on certain days, with potential travel to San Francisco as needed.
The Impact You Will Have:
- Serve as the dedicated IT point of contact for Databricks C-suite and executive assistants, ensuring rapid and accurate resolution of technical issues.
- Lead executive support with a proactive mindset: anticipating needs, identifying trends, and creating solutions before problems arise.
- Take ownership of high-priority escalations from Tier 1 helpdesk teams and drive them to resolution while also providing hands-on support for devices, A/V setups, meetings, events, and onsite conference rooms.
- Document best practices and solutions in our Confluence knowledge base to enable knowledge sharing and continuous improvement.
- Partner with IT specialists and IT engineering teams to deploy tools and services that enhance executive productivity and collaboration.
- Prioritize, manage, and close tickets efficiently while identifying opportunities for process and experience improvements.
What We Are Looking For:
- 5+ years of experience in IT support, with at least 2+ years directly supporting executive leadership (C-level or VP+) in a fast-paced or high-growth environment.
- Proven Executive Support Experience:
- Demonstrated experience providing dedicated, "white-glove" IT support to C-level executives and their direct staff, with a focus on resolving issues quickly and calmly in high-pressure, high-visibility situations.
- Advanced Okta Administration:
- Deep experience in Identity and Access Management (IAM) beyond basic helpdesk tasks (e.g., password/MFA resets).
- Proven ability to build, map, and troubleshoot complex group rules using Okta Expression Language.
- Hands-on experience configuring and managing SSO (SAML/SCIM) application integrations and troubleshooting push groups.
- Experienced Endpoint & OS Management:
- Expertise in supporting and troubleshooting mixed-OS environments (macOS, Windows, iOS, Android).
- Experience with endpoint management (MDM) tools for device imaging, configuration, and security.
- Ability to diagnose and explain complex, cross-device ecosystem issues (e.g., interoperability problems between a laptop and mobile phone).
- In-Depth Google Workspace Administration:
- Strong administrative skills within Google Workspace, including performing email log searches, managing security policies, and building/maintaining quarantine rules and moderation groups.
About Databricks
Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.