Sr. Automation Engineer - IT Asset Management
Req ID: GAQ427R222
About the Role
As a Senior Automation Engineer on the IT Asset Management team at Databricks, you will be the technical engine behind transforming how we manage ~$XXM/yr in asset spend across SaaS licenses and hardware. Your primary mission is to eliminate manual toil and build scalable, AI-powered automation that makes asset operations fast, accurate, and effortless as Databricks scales past 14,000 employees.
Your initial focus will be on IT asset management workflows: automating new hire laptop provisioning, SaaS license lifecycle management, asset data reconciliation, and hardware recovery. Over time, you will expand your automation footprint across IT Support and Operations, including IT support workflows, AV/VC and event support, and incident response management.
This role requires a strong automation-first mindset, the ability to learn new domains quickly, and comfort building with AI/LLM tools. You will report to the Senior Manager of IT Asset Management.
The Impact You Will Have
- New hire laptop provisioning: Build end-to-end automation for assigning, configuring, and shipping laptops to new hires, targeting a 75% reduction in manual ticket toil.
- SaaS license lifecycle: Automate license consumption monitoring, inactivity-based seat clawbacks, renewal alerting, and cost optimization workflows to help drive $1.5M+ in annual savings and cost avoidance.
- Asset data quality: Automate CMDB/inventory reconciliation, deduplication, and multi-device detection to bring asset records to audit-ready accuracy.
- Offboarding asset recovery: Automate tracking and recovery of hardware from exiting employees, reducing loss and improving chain-of-custody compliance.
- Broader IT Ops automation (over time): Extend automation into IT support, AV/VC and event support, and incident response management as the ITAM automation foundation matures.
What We Are Looking For
Core Qualifications
- 5+ years of experience in IT systems engineering, automation engineering, or a related technical role.
- Proven track record of delivering complex, multi-system automation projects with measurable business impact.
- Strong automation-first mindset: you see a manual process and immediately think about how to build a scalable, reliable automated solution.
- Ability to operate with minimal guidance, take ownership of ambiguous problems, and deliver consistently high-quality work in a fast-paced environment.
- We value a great generalist who can learn a domain quickly over a narrow specialist. You should be comfortable ramping into unfamiliar systems and business processes and building effective automation without needing deep prior domain expertise.
AI and LLM Automation
- Hands-on experience building workflows, agents, or tools powered by large language models (e.g., Claude, GPT, Gemini, or similar).
- Ability to design AI-powered automation that handles unstructured inputs, makes decisions, and integrates with enterprise systems.
- Experience with prompt engineering, agent frameworks, or AI-assisted code generation in a production or operational context.
- Comfort evaluating and selecting the right AI approach for a given problem, whether that is a deterministic rule, an LLM call, or a hybrid.
Automation and Integration
- Experience building and troubleshooting integrations between IT platforms such as ITSM tools (FreshService, ServiceNow, or similar), identity platforms, and asset management systems.
- Experience designing automation for IT operational processes: onboarding/offboarding, access provisioning, license management, asset tracking, or similar.
- Familiarity with REST APIs, scripting (Python, Bash, or similar), and the ability to connect systems that were not designed to talk to each other.
- Experience with data pipelines, ETL, or data quality workflows is a plus.
Collaboration and Communication
- Strong cross-functional collaboration skills. Comfortable working with IT operations, security, procurement, finance, and vendor partners.
- Effective at documenting solutions and training peers on new tools and processes.
- Clear communicator who can translate complex technical work into business terms for non-technical stakeholders.
Nice to Have
- Experience with Databricks, data lakehouse architectures, or SQL-based analytics platforms.
- Experience with IT asset management or SaaS management tools (e.g., Oomnitza, Productiv, Zluri, or similar).
- Experience with no-code/low-code automation platforms (e.g., Tines, Workato, or similar).
- Familiarity with ITIL processes or IT service management frameworks.
Location
US-based, West Coast preferred.
About Databricks
Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.