Senior Ocean Operations Associate

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The opportunity:

The role of the Senior Operations Associate is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

This role is designed to build up Flexport’s operational footprint by both taking up ocean FCL shipments directly and exploring ways to enhance our local footprint and offers the chance to build. You will work cross-functionally to navigate ambiguous challenges and establish a world-class operating team. Being a Senior Operations Associate, you will be involved in both the daily operations as well as helping to expand the team.

Tactical Responsibilities:

As a supply chain talent, you are an expert in executing the end-to-end movement of ocean shipments within a regional network including FCL and LCL imports and exports.

• You will be responsible for the export handling of ocean freight shipments within a regional network following local standard operating procedures (SOP) with clearly defined digital service level agreements (SLA).
• You will give recommendations on how to expand our footprint and contribute to the growth in Taiwan.
• You will personally represent Flexport’s value proposition by recommending supply chain solutions for new clients and opportunities to the account management team.
• You will guard the “front line” in ensuring the highest standard of Flexport quality: the right processes and metrics are in place for shipments to move “on-time” and exceptions resolved quickly and appropriately. You will be responsible for meeting internal KPIs and SLAs that demonstrate quality delivery.
• Serve as the primary focal point for shippers and clients which you are assigned to take care of. You will be the primary point of contact for first-level internal and external escalations.

Adaptive Responsibilities:

• You will work with gateway and regional management to ensure the right metrics and data are in place to deliver great performance.
• You will be responsible for monitoring and improving operational performance and support growth.
• You will act as subject matter expert (SME) to support key initiatives and experiment with the best ways to drive growth.
• You will be an active student, learning the skills of leadership which Flexport will strive to apprentice.
• You will work with Account Management to design and iterate on effective feedback loops to ensure client needs are met.
• You will act as a strategic consultant to your global counterparts, product & engineering and the operations excellence team on ocean supply chain operations and your regional gateway ocean or network operations strategy.
• You will help to take over and optimize operational infrastructure and procedures while identifying and executing on opportunities to increase efficiency and productivity over time.

What you will need:

Experience:

• BA/BS degree
• Minimum 3+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)

Mindset:

We’re looking for folks that have:

• Excitement to manage relations and create a best-in-class operational structure
• Hands-on, process-oriented, structured thinker with strong problem-solving capabilities
• Strategic vision and ground floor execution
• Excellent communication, interpersonal and organizational skills
• Client service mindset - obsessed with client satisfaction
• A mastery of internal and external communication
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it!
• The desire to lead, train and develop up and coming industry talent