Senior Air Operations Associate, Hanoi

The Opportunity

As a Senior Air Operations Associate based in Vietnam, you will manage complex airfreight operations while providing hands-on leadership to a small team. This role is designed for experienced operators ready to take the next step — driving execution excellence, mentoring teammates, and contributing to process improvements that will shape Flexport's growing operations in Vietnam.

What You'll Do

• Coordinate end-to-end airfreight operations in alignment with company strategy, global policies, and customer requirements
• Serve as the first point of escalation for shipment exceptions, resolving issues with urgency and sound judgement
• Coach and mentor team members to ensure SOP compliance, productivity, and a culture of continuous improvement
• Maintain high data accuracy and timely milestone updates across Flexport systems to meet KPIs and SLAs
• Oversee billing accuracy and cost control, resolving invoice disputes promptly and effectively
• Monitor and review vendor and carrier performance, providing constructive feedback and actionable solutions
• Support strategic initiatives including carrier integrations, client onboarding, and system or process upgrades
• Build and maintain strong working relationships with customers, internal stakeholders, and external service providers
• Supervise a small team of associates, fostering collaboration across departments
• Act as squad lead when required, building the capabilities needed for future leadership responsibilities

What You'll Bring

• Bachelor's degree in Logistics, Supply Chain, Business, or a related field
• 3–7 years of experience in freight forwarding or logistics operations
• Strong working knowledge of air freight processes, including import and export handling
• Fluency in Vietnamese; professional proficiency in English (written and spoken)
• Proven experience coaching or mentoring junior team members
• Highly detail-oriented and able to manage multiple priorities under pressure
• A proactive, customer-focused mindset with strong problem-solving skills

What We Offer

• A leadership pathway with a clear trajectory toward Team Leader and Manager roles as Flexport Vietnam scales
• Hands-on exposure to Vietnam's air freight market within Flexport's global network
• Access to world-class systems, tools, and best practices in logistics operations
• Competitive base salary, quarterly performance bonus, daily complimentary lunch, comprehensive medical insurance including dependent coverage, and RSUs