Global Operations Associate

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Location:

• Remote and/or a possible short-term relocation to Hamburg (business dependent) in the first 4-6 months, after which permanent relocation to Warsaw.

The Opportunity:

We’re looking for a highly capable Operations Associate, to join the European Operations team and support the expansion of Flexport into Poland. Spend the first 4-6 months embedded in our DACH HQ in Hamburg to master the Flexport operating processes, systems and software and support our growth in Poland by driving operational quality and best in class customer service.

The role of the Operations team is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. The Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology team to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our logistics services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

As a Operations Associate you will be responsible for setting-up and executing the end-to-end movement of shipments within a regional network. On a day-to-day basis you will coordinate multimodal supply chain operations within your region. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

This role is ideal for an individual with a strong problem solving mindset, customer obsession, and together with deep operational knowledge of the Polish freight market, is not afraid to take on a challenge. It’s an exciting opportunity to contribute to company growth and deliver on our mission to make global trade easy for everyone.

You will:

• Be the “front line” in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately. In addition, supporting your team in mid to high escalations, high complexity movements, delicate communication, and other tactical touch points.
• You will also support the manager in guiding the team to improve and deliver great performance, including data quality and shipment milestone timeliness; at the same time ensure your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• You will follow standard operating procedures (SOP) and support in building scalable operational infrastructure and procedures to ensure the delivery of the highest levels of efficiency and productivity for your customers. You will continuously look for opportunities to improve them and take action on the improvements.
• You will personally represent Flexport’s value proposition by leading business implementation and shipment execution for new clients and opportunities.
• You will act as the primary point of contact for internal and external escalations, making sure to solve client issues quickly and ensure smooth operations at origin/destination and escalate issues as needed. You will always be acting in the best interest of the company by avoiding leakages and ensuring cost conscious behavior.

Overall, your team will:

• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, and trucking.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).

You have:

• A successfully completed a BA/BS degree in Logistics, Supply Chain, Business or high-level vocational qualification equivalent.
• 1-2 years of experience in freight forwarding, logistics / supply chain, and/or ocean freight operations (multimodal operations experience is a plus) in Poland.
• Knowledge and understanding of local Port / Terminal software systems
• Fluent in English and Polish (other European languages are a plus)
• Able to adapt to new technology and can thrive in a fast paced environment
• Effective time management. Be able to properly prioritize and manage a large volume of tasks and commitments
• Hands-on, process-oriented, structured thinking with strong problem-solving capabilities
• Excellent communication, interpersonal and organizational skills
• Ability to effectively build feedback loops within the team, for a product, or service
• Teamwork and relationship building
• A client service mindset; you are obsessed with client satisfaction, and strive to investigate and troubleshoot the client’s problem
• Designing and optimizing processes
• Problem-solving capabilities: Building consensus among people with differing opinions
• A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.
• Willing to travel regularly and/or a possible short-term relocation to Hamburg, Germany (business dependent) in first 4-6 months, after which permanent relocation to Poland.

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