4PL Area Manager

The Opportunity:

The 4PL Area Manager is a traditional Area Manager role with one structural difference: your operations are run by external 3PL/4PL partners, not a Flexport-owned facility. You are Flexport's representative at those sites — holding partners to our SLA standards, system requirements, and SOPs. Beyond core Area Manager responsibilities, this role owns forecasting coordination with partners, 3PL/4PL invoice approval, and building out how the 4PL operating model works at Flexport. The role is intentionally dynamic — you'll help define it as the program scales.

You will:

• Operational Execution:
• Be Flexport's primary POC for assigned 3PL/4PL partners; travel to sites to inspect operations and hold partners accountable to SLAs across receiving, shipping, inventory accuracy, and packing quality
• Coach and support teams of 30–100 at partner facilities; enforce Flexport policies, SOPs, and compliance requirements and drive corrective action when needed
• Own performance reporting and serve as escalation point for operational issues and cross-functional troubleshooting
• Forecasting & Capacity Planning: Receive SNOP forecasts and own the process of sharing them with partners; confirm labor plans and capacity align to projected demand and surface risks before they impact merchant SLAs
• Process & Systems Compliance: Ensure partners follow Flexport SOPs, use our WMS correctly, and maintain safety and loss prevention standards; capture learnings to evolve the 4PL operating model
• Billing & Invoice Management: Review and approve 3PL/4PL invoices for accuracy and resolve discrepancies with partner teams
• Build the Function: Document and define how Flexport works with 4PL partners — processes, escalation paths, coverage models, and performance standards — and drive long-term network improvements

You Should Have:

• 2+ years managing a team of 5 or more in a fulfillment, warehouse, or 3PL environment
• Valid passport and willingness to travel to partner sites, including internationally
• Proven ability to hold external partners accountable without direct authority
• Strong communication skills — you are Flexport's voice to these partners
• Experience building structure and process in ambiguous, fast-paced environments
• Strong problem-solving, data analysis, and prioritization skills; proficiency in Google Sheets / Excel

Nice-to-Haves:

• Experience with Warehouse Management Systems (WMS)
• 3PL/4PL vendor management or multi-site operations oversight
• Experience building SOPs or operational processes from scratch
• International logistics or supply chain experience

This Role Requires:

• Travel: You will visit partner sites regularly, including international locations. A valid passport is required.
• Availability: 4PL partners run 7 days a week. You'll need to be reachable outside standard business hours and manage your own time to match.