AI customer support agents · San Francisco
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
Decagon is hiring a Strategic Account Director, Healthcare to open and own one of the largest, most strategic verticals in our company. You will be the first dedicated healthcare seller on the team, reporting to the VP of Sales, and you will define how Decagon wins inside the US Payer, Provider, and Life Sciences markets.
This is a builder role. You will be signing foundational relationships with the largest healthcare buyers in the country: the top US health plans, the largest integrated delivery networks and academic medical centers, and leading Life Sciences companies.
You will not be inheriting a playbook — you will be writing it. You'll partner directly with the business vertical leadership, our deployment strategists, product, and engineering to shape Decagon's healthcare-specific product, trust, safety, and compliance posture, and you'll set the standard for the healthcare sellers who follow you.
Decagon is a fully in-person company based in our San Francisco office.
Define and execute the go-to-market strategy for Decagon's healthcare vertical across Payer, Provider, and Life Sciences.
Break into and close the largest healthcare logos in the US — landing flagship, multi-year, 7-figure-plus deals that anchor the vertical.
Build deep, trusted relationships with C-suite stakeholders across the healthcare buying committee — CIO, CXO, CMO, COO, Chief AI Officer, Chief Digital Officer, and line-of-business owners.
Author and iterate the healthcare sales playbook — ICP, account plans, qualification rubric, deal-shape templates, champion-enablement, and competitive narratives — that the next generation of healthcare sellers will run.
Translate healthcare buyer pain into ROI cases your champions can defend internally and to their CFO.
Forecast and accurately report on pipeline and revenue, and bring the voice of the healthcare buyer into product and leadership decisions.
Maintain expert-level knowledge of healthcare regulation, payer and provider economics, and the competitive AI landscape.
Expect moderate travel.
8+ years of enterprise SaaS sales, with at least 4 years selling into healthcare.
A demonstrated track record of building business inside named Payer, Provider, and/or Life Sciences accounts — the largest US health plans, integrated delivery networks, academic medical centers, or top 20 pharma.
Proven wins in complex, multi-stakeholder, security- and compliance-gated procurement environments, including 7-figure, multi-year deals.
Comfort owning C-suite relationships across long cycles
A playbook builder: you have authored the account plans, qualification frameworks, and deal-shape templates that your prior teams inherited and ran.
Comfortable in an early-stage environment where the playbook isn't written, the pricing isn't fixed, and the product is still being shaped by the deals you close. You operate well with ambiguity and whitespace.
Excellent communication, presentation, and negotiation skills, with the business acumen to speak the language of the C-suite.
Previous experience selling AI, conversational AI, contact-center AI, or customer experience software into healthcare buyers.
An existing rolodex inside one or more of: the top 10 US Payers, the top 30 US health systems / academic medical centers, or the top 20 Life Sciences companies.
Founding-seller or first-vertical-hire experience at a prior startup, where you owned the strategy and not just the quota.
Trained in MEDDPICC, Command of the Message, or a similar value-selling framework.
Direct experience navigating highly regulated buyers
A point of view on where conversational and agentic AI breaks the current member, patient, or HCP experience and how to sell into it.
Bachelor's degree or equivalent work experience.
Compensation
OTE $340,000 – $380,000 + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.