AI customer support agents · San Francisco
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We’re Gen AI-native and constantly pushing the boundaries of how Talent teams operate - moving fast, solving hard problems, and playing a critical role in building a world-class organization.
About the Role
Decagon is rapidly scaling and looking for highly capable Technical Sourcers to fuel this growth. As a Technical Sourcer, you’ll own the top of funnel for our most critical engineering hires and work closely with company leaders to identify, engage, and attract world-class technical talent.
This is a high-impact, high-autonomy role for someone who loves finding exceptional engineers, building long-term talent pipelines, and influencing hiring outcomes.
In this role, you will
Partner closely with Recruiters and Engineering leaders to build our Engineering teams
Own and scale top-of-funnel sourcing for highly technical roles across the company
Develop creative, non-traditional sourcing strategies to engage hard-to-reach talent
Build and nurture long-term relationships with top technical candidates
Continuously experiment with new tools, channels, and approaches to improve sourcing effectiveness
Operate with a “one team” mindset to help the Talent team meet bold, company-wide hiring goals
Your background looks something like this
6+ years of experience in technical sourcing or recruiting, with deep exposure to engineering roles
Proven track record sourcing and engaging top technical talent in highly competitive markets
Strong technical curiosity and ability to understand complex engineering profiles
Clear, thoughtful communicator who builds trust with candidates and internal partners
Comfortable navigating ambiguity and operating in a fast-paced, high-growth environment
Even better
Bring deep knowledge of the AI / ML / systems engineering talent landscape
Have a strong network of senior engineers and technical leaders
Use data to diagnose funnel gaps and proactively unblock hiring challenges
Have a sharp eye for technical talent and a clear point of view on what differentiates exceptional engineers
Compensation
$140k - $200k + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.