AI customer support agents · San Francisco
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require guidance and input throughout the development lifecycle.
The Agent Product Management team drives this journey as Decagon’s in-house experts on building, deploying, and scaling AI agents. Agent PMs work directly with customers to bring their AI agents to life, and then grow each Agent into a core part of each company’s businesses. As one of our early APM’s, you will deploy our technology into some of the world’s most influential businesses, driving real world business impact as one part Product Manager, one part AI expert.
About the Role
On the APM team you’ll own each stage of the AI Agent building process. This can include:
Collaborating with engineering to design a new product feature
Writing and testing prompt logic for a specific customer use case
Working with a customer’s executive team to define their AI roadmap
You’ll partner closely with every team at Decagon: Go-To-Market, Design, Engineering, and across our leadership team. You’ll become a key source of customer insight guiding our long-term product roadmap.
APMs at Decagon own their own portfolio of agents from end-to-end and are trusted to make real impact. This role is for someone who dives deep into complex business problems, builds elegant solutions and then scales them out to millions users.
In this role, you will
Build, Design and optimize Enterprise-quality AI agents in collaboration with customers — understanding their workflows, pain points, and goals.
Embed deeply within strategic customers to understand their business challenges and serve as a strategic advisor to their AI roadmap
Run tight feedback loops into Engineering — influence feature development based on real customer needs.
Represent Decagon externally — working closely with customers and prospects, participating in key deployments.
Your background looks something like this
Have 6+ years of relevant experience (e.g., product manager, engagement manager, consultant, founder, etc.)
Fluent in German with professional experience working and communicating in German-speaking environments.
Deep technical acumen — able to understand and shape AI agent designs.
Strong communication and relationship-building skills.
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
Even better if you have
A Computer Science, Engineering, or Math degree — or equivalent technical experience.
Compensation
€145k – 180K OTE + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.