AI customer support agents · San Francisco
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for a driven, high-energy Sales Development Representative (SDR) to join our expanding Go-To-Market team in EMEA. As an SDR, you’ll play an essential role in growing our customer base by identifying and qualifying new sales opportunities for our industry-leading AI platform.
This isn’t high-volume, transactional prospecting. Our SDRs operate in complex, multi-threaded Enterprise and Strategic sales cycles, engaging multiple stakeholders across technical teams, operators, and executive leadership. You’ll learn how to navigate sophisticated buying groups, run thoughtful account-based outreach, and translate AI-driven capabilities into clear business outcomes.
This role is ideal for someone looking to accelerate a career in sales, build deep prospecting fundamentals, and develop into a world-class seller in a fast-moving GenAI company.
In this role, you will
Source new sales opportunities through a combination of inbound qualification and strategic outbound prospecting
Execute thoughtful, multi-threaded outreach across phone, email, and social channels
Grow the top of the sales funnel through targeted account-based campaigns
Research companies, map buying committees, and identify both hands-on-keyboard practitioners and executive stakeholders
Partner closely with Account Executives to develop account strategies and generate high-quality Enterprise pipeline
Collaborate with Marketing to align messaging and campaign strategy
Stay up-to-date on product capabilities, competitive positioning, and GenAI market trends
Develop critical sales skills including discovery, cold calling, objection handling, articulating business value, stakeholder mapping, prioritization, and time management
Your background looks something like this
Have a high level of interest in growing your career in a customer-facing role
Have strong communication skills, both verbal and written
Are genuinely curious about understanding customers’ business challenges
Are dedicated to tracking and improving performance and efficiency on a daily basis
Exhibit a sense of entrepreneurship: a self-starter with a high sense of urgency and ability to work within undefined processes
Even better if you
Have 1-2 years of experience in a customer-facing or quota-carrying role
Have prior CRM experience (preferably Salesforce)
Find ways to stay up on the latest trends in AI
Have experience with tech
Are fluent in French, German, or Spanish (in addition to English)
Location & working model
This role is based in our King’s Cross, London office. Decagon is an in-office company, and this position is designed for SDRs who value being closely embedded with their team, learning through real-time coaching, and collaborating in person as we build and scale together.
Compensation
OTE £52k - £66k + Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.