AI customer support agents · San Francisco
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About The Role
We’re looking for an experienced Contracts Negotiator to join Decagon and help shape the legal foundation of our fast-growing AI company. As a key early hire in this role, you will join a team of legal professionals working as trusted partners to teams across Sales, Security, Product, and Leadership. From negotiating complex enterprise SaaS agreements with our customers and vendors, to streamlining contract operations and building our global infrastructure, you’ll play a pivotal role in accelerating revenue, protecting the business, and building scalable legal infrastructure from the ground up.
In this role, you will
Negotiate and close a high volume of commercial agreements spanning customer and vendor (procurement) contracts.
Build and maintain legal resources for the commercial team - including legal playbooks, clause libraries, and approval workflows.
Contribute to strategic legal initiatives, including contract lifecycle management enhancements, streamlining of procurement contracting workflows, and other cross-functional projects.
Your background looks something like this
Bring a Bachelor’s degree or equivalent with 3-6 years of relevant experience, including ideally at least 3 years in-house supporting high-growth companies in SaaS or AI, so you can hit the ground running.
Have experience negotiating and closing a high volume of commercial agreements, including vendor agreements covering topics like marketing, facilities, contractors, events, and sponsorships.
Are familiar with legal frameworks (like GDPR, CCPA, HIPAA), security concepts, AI governance, and intellectual property concerns that arise in SaaS transactions.
Understand how to balance legal risk with business outcomes, and can tailor guidance based on context and deal stage.
Can triage workflows and support assigned attorneys on complex or strategic transactions to drive efficient closure
Communicate clearly and effectively, translating legal complexity and abstract risk into actionable guidance for internal non-legal stakeholders - and do the same with counterparties who may not be at the same level of sophistication.
Love data - and can help provide program management support to frame, track, and report on the progress of key initiatives.
Are energized by fast growth, ambiguity, and the opportunity to build scalable legal systems that drive velocity.
Even better if you have
Have worked closely with RevOps or LegalOps on CLM tools and Salesforce integrations.
Can demonstrate contribution to strategic legal initiatives, including contract lifecycle management enhancements, streamlining of procurement contracting workflows, and other cross-functional projects.
Are experienced in leading customer-facing contract negotiations directly with enterprise clients or vendors, especially in highly-regulated sectors (financial services, healthcare, SLED & FED) and/or commercial real estate transactions.
Have negotiated AI terms with counterparties - and can articulate common issues.
Have built and maintained legal playbooks, fallback clause libraries, and approval workflows.
Have trained commercial teams on contract review, negotiation strategy, or compliance topics.
Compensation
$160,000-$200,000 + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.