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Senior Customer Success Architect

Amplitude Sao Paulo, Brazil Full-time Customer Success : CSA Posted Apr 20, 2026
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What it’s like to work at Amplitude

Product Analytics · San Francisco

3.8
Employee Rating
3.9
Work-Life Balance
55
Open Roles
eng-drivenlearningproduct-impactequity

What employees love

  • Competitive comp and benefits — employees rate compensation 4.4/5
  • Strong work-life balance with flexible time off and wellness stipends

What could be better

  • Frequent leadership changes lead to shifting priorities every few months
  • Post-IPO growing pains — layoffs and restructuring since 2023
View full Amplitude culture profile →

About the Role

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

Amplitude is the leading AI-first digital analytics platform that helped over 4,000 customers build better products and digital experiences. Our customer base includes Atlassian, Burger King, NBCUniversal, Square, and Under Armour. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2's Fall 2025 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Join us as we deliver innovative and creative solutions to our customers. We're looking for a Senior Customer Success Architect with experience providing guidance on data management and consultative support on customer taxonomy and tech stack. Maintaining and establishing clean product analytics data is critical for our customers to be able to understand and drive their products forward. The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". You are a solution- and execution-oriented individual with a dedication for getting things done.

As a Senior Customer Success Architect - São Paulo, you will:

You'll be a great addition to the team if you have:

#LI-GF1

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We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.

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Frequently Asked Questions

What is the work-life balance like at Amplitude?
Amplitude has a work-life balance score of 3.9/5 based on employee reviews. This is about average for the AI/tech industry.
What is Amplitude’s culture like?
Amplitude is characterized by these culture values: eng-driven, learning, product-impact, equity. Based on employee reviews, the company has an overall rating of 3.8/5. Competitive comp and benefits — employees rate compensation 4.4/5
How many open roles does Amplitude have?
Amplitude currently has 55 open roles across departments including engineering, product, sales, and more. Roles are refreshed daily from their careers page.
Is this role remote-friendly?
This role is located in Sao Paulo, Brazil. Check the job description above for specific location and remote work details.
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