Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join
UX Writing is a core design discipline at Airbnb. Our team of 40+ writers works closely with Experience Design, Experience Research, and Design Program Management to support the product development process from beginning to end. Whether you excel in upfront storytelling, end-to-end systems design, or nitty-gritty execution you'll find your people here.
The Difference You Will Make
The International team makes Airbnb’s products more local. You’ll deploy a deep and nuanced understanding of regional needs, cultural and linguistic norms, and regulatory environments to craft language and interfaces that resonate with local audiences. Working alongside the London-based team, you’ll support the design of country-specific features for key markets including Italy, Germany, Spain, France and the UK. You will collaborate with cross-regional partners such as country managers, localization experts, linguists and translators, researchers, product specialists, engineers, and data scientists to craft meaningful and inclusive products that empower guests and hosts around the world.
This role is based in London (or within easy commuting distance).
A Typical Day
- Write clear and concise copy across multiple product touch-points
- Define and drive the UX Writing function within Global Markets, establishing workflows, partnerships, and standards for a newly forming team, including reviewing and mentoring other UX writers
- Drive strategy and UX Writing deliverables across multiple highly complex projects
- Develop inspiring, strategic ideas based on product requirements, data, and/or research
- Consider what language and design patterns best serve the UX
- Present content and design work to Design Directors, executives, or other stakeholders on your projects
- Drive consensus with stakeholders and/or partners on content recommendations
- Manage copy deadlines and deliver detailed copy across multiple projects
- Connect with our critical cross-functional partners—accessibility, anti-discrimination, legal, localization, country managers—to ensure we have the proper input on our work
- Partner closely with the central UX Writing team to ensure Global Markets work is aligned with shared standards, voice, and quality bar
Your Expertise
- 12+ years of experience in UX writing, content design, or content strategy
- Background within global consumer tech companies or marketplaces preferred
- Proven ability to lead content/copy work from concept to detailed design
- Experience working with localization platforms and/or translation services
- Experience working with and presenting to executive teams
- Experience writing content principles, messaging frameworks, and style guides
- Proven ability to collaborate with cross-functional teams in all stages design & build
- Solid understanding of user experience design principles and interaction patterns
- Comfortable working independently in a fast-paced environment
- Proven ability to move work forward in an ambiguous work environment
- Comfortable working alongside other design disciplines in Figma, our primary collaboration tool
- Passion for Airbnb’s mission, commitment to diversity, and global mindset
- Bilingual in German, Spanish, French, or Italian is welcome (but not required)
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.