Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Difference You will Make:
As a Luxe Senior Market Manager, you will drive supply growth for Airbnb Luxe in your assigned geographies — acquiring new listings and cultivating host relationships that define Luxe. You will serve as the on-the-ground market expert, combining deep knowledge of luxury real estate and travel landscape with a consultative, relationship-first approach to acquisition and account management.
You will work with Luxe Guest Services, Content & Quality, and cross-functional teams to ensure every home meets Airbnb Luxe's standards. This role is equally focused on strategic growth and day-to-day excellence - you'll be equally comfortable prospecting net-new hosts, conducting business reviews, and rolling up your sleeves to solve host challenges.
A Typical Day:
Supply Acquisition & Pipeline Development
- Lead net-new host and listing acquisition in assigned markets, moving qualified leads through the funnel to meet and exceed quarterly supply goals
- Prospect and identify high-quality homes through external research, networking, and partnerships with luxury real estate professionals, property managers, and operators
- Qualify incoming leads and deliver fully vetted hosts and listings to the onboarding team with clear handoff documentation
- Compellingly articulate Airbnb Luxe's value proposition across all formats — phone, email, in-person — tailored to the luxury audience
Market Development & Launches
- Own new market launches end-to-end, including lead generation, host recruitment, coordination with Home Quality and Guest Services, and post-launch performance monitoring
- Develop a nuanced understanding of your markets: desirable neighborhoods, architectural styles, design aesthetics, pricing trends, seasonality, and the competitive landscape
- Build and maintain localized pitches that resonate with luxury homeowners and real estate professionals in your region
Host Account Management & Optimization
- Manage a portfolio of Luxe hosts, serving as their primary point of contact and trusted advisor
- Conduct regular business reviews and optimization calls to uncover challenges, identify growth opportunities, and provide data-driven recommendations
- Support onboarding of new listings for assigned hosts, ensuring a seamless experience
- Design and deploy strategies to manage and optimize long-tail hosts across your markets
- Improve listing bookability through performance analysis and targeted host education
Cross-Functional Collaboration & Escalations
- Act as the primary liaison between assigned hosts and internal teams (Guest Services, Content & Quality, Product, Policy) for escalated issues and strategic initiatives
- Serve as an effective "air traffic controller" — routing host requests to the right internal resources while maintaining direct host accessibility
- Cascade host feedback to relevant stakeholders to inform product and policy decisions
- Educate hosts on significant product updates, policy changes, and platform best practices
Expertise:
- 8+ years of relevant experience in sales, account management, business development, or strategic partnerships — ideally within luxury travel, hospitality, or real estate
- Demonstrated track record of hitting or exceeding acquisition and/or revenue targets in a fast-paced, metrics-driven environment
- Experience working cross-functionally across teams to influence change and drive results
- Familiarity with CRM tools and the ability to maintain rigorous pipeline hygiene and reporting
Skills & Competencies
- Strong executive presence with the ability to build credibility and influence senior decision-makers both internally and within the luxury industry
- Excellent negotiation skills and the ability to close complex, high-value partnerships
- Sharp market instincts — you can quickly assess a neighborhood, identify a trend, and translate that into actionable strategy
- Exceptional written and verbal communication skills; able to craft compelling pitches and maintain polished host-facing correspondence
- Highly organized with the ability to manage multiple priorities, projects, and stakeholder relationships simultaneously
- Comfortable operating with ambiguity and adapting quickly in an ever-evolving environment
- English and Spanish language proficiency required.
Mindset
- Deep alignment with Airbnb's mission and a passion for the luxury travel and homes space
- A consultative, relationship-first approach — you build trust before you close deals
- Proactive, solutions-oriented, and self-directed; you don't wait for problems to escalate
- Collaborative by nature — you understand that success in this role is a team sport
Location:
This role is based out of Mexico City, Mexico overseeing LATAM. It requires up to 50% travel to markets across LATAM, as well as occasional team off-sites.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.