Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
This opportunity is offered as a 12-month fixed term contract.
The Community You will Join:
The Supply organization plays a pivotal role in driving Airbnb’s growth and expansion efforts worldwide. This team recruits and develops Airbnb’s global supply of high-quality Services. By focusing on quality supply and international expansion, the team leads the way for Airbnb’s continued growth and the facilitation of millions more host and guest connections.
Just like Airbnb disrupted hospitality, Airbnb Services is redefining the guest experience by bringing premium in-home services directly to Airbnb stays. Airbnb Services offers 10 categories (chefs, photography, massage, personal training, nails, etc.) across 260 cities, with new offerings and locations dropping regularly in the Airbnb app.
The Difference You will Make:
We’re seeking a dynamic and driven Sales Operations Specialist to be the frontline voice of Airbnb in key Mexico City neighborhoods, including Condessa, Roma Norte, Polanco. This role focuses on lead generation, conducting in-person sales pitches, and initiating onboarding processes with key services hosts in CDMX.
A Typical Day:
- Lead Generation: Identify and connect with potential hosts in person, sourcing through online research, cold calling, community engagement, and local networking.
- Sales Pitches: Deliver persuasive in-person conversations to showcase Airbnb Services and its offerings, effectively converting interest into host submissions.
- Onboarding: Partner with cross-functional teams to facilitate the initial onboarding of new hosts, ensuring they are well-informed and equipped for success.
- Market Insights: Gather valuable insights from potential hosts and the community to inform sales strategies and improve service offerings.
Your Expertise:
- 3-5 years of experience in sales, partnerships, or community engagement.
- Exceptional interpersonal skills; comfortable with cold calling and initiating conversations in various formats.
- A curious and scrappy mindset with an eagerness to proactively identify new tactics & approaches to source and close successful leads.
- learn about and connect with local communities.
- Highly organized, with the ability to manage multiple conversations and leads across various platforms.
- Clear and positive communicator, both verbally and in writing, with an authentic voice.
- Passionate about Airbnb’s mission to create belonging and economic opportunity for hosts.
- Familiarity with social platforms (Facebook Groups, Reddit, Nextdoor) for community engagement and lead generation.
- Experience with or understanding of small business owners, hosts, or side hustlers is a plus.
- Based in Mexico City and deep local knowledge of the market and it’s service offerings.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.