Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community you will join:
UX Writing is a core design discipline at Airbnb. Our team of 30+ writers works closely with Experience Design, Experience Research, and Design Program Management to support the product development process from beginning to end. Whether you excel in upfront storytelling, end-to-end systems design, or nitty-gritty execution you'll find your people here.
The difference you will make:
The Compliance team helps Airbnb operate responsibly and legally across countries, states, and cities worldwide. On this team, the UX writer contributes to and defines industry-leading KYC (identify verification) and other experiences that meaningfully impact the success of the company while aiming to keep friction low for legitimate hosts. In this role, you will help protect hosts and guests by setting standards for safety and transparency—building and maintaining trust through the design of clear, compliant experiences that reduce confusion and business risk while unlocking sustainable scalability of our business as a whole.
A typical day:
- Touch base with your team to review project goals and timelines
- Develop inspiring, strategic ideas based on product requirements, data, and/or research
- Consider what language and design patterns best serve the UX and balance clarity with legal precision
- Translate complex requirements into human language with plain, direct, inclusive copy across multiple touchpoints
- Create scalable content patterns (template, components, content guidelines) that work across markets and surfaces
- Join writing team crits to present work and help sharpen the work of your teammates
- Present copy and design work to Design Directors, executives, or other stakeholders on your projects
- Connect with our critical cross-functional partners—accessibility, anti-discrimination, legal, localization—to ensure we have the proper input on our work
- Improve comprehension and completion through testing, iteration, and measurement
Your expertise:
- Bachelor's degree or equivalent combination of education and progressive experience
- 8+ years of experience in UX writing, content design, or content strategy
- Experience working in complex subject matter areas, within larger systems, and with systems development
- Experience working with and presenting to senior stakeholders
- Ability to review product requirements with a critical eye, asking pertinent questions and determining what information UX writing requires to begin designs
- Experience working with legal and compliance partners to represent the user while reducing risk
- Comfort working alongside other design disciplines in Figma, our primary collaboration tool
- Solid understanding of user experience design principles and interaction patterns
- Proven ability to collaborate with cross-functional teams in all stages design & build
- Comfortable in an ambiguous work environment
- Passion for Airbnb’s mission, commitment to diversity, and global mindset
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.