Frontier AI Research · San Francisco
The ChatGPT Growth team is responsible for helping hundreds of millions of people around the world discover, adopt, and find increasing value from ChatGPT. We work across the full customer journey, including acquisition, activation, and monetization.
Within Growth, the Premium team focuses on our consumer subscriptions, including our Go, Plus, and Pro plans.
About the Role
We’re looking for a product manager to lead subscriber activation and retention for ChatGPT’s consumer subscriptions.
ChatGPT is evolving quickly, with increasingly capable models, multimodal experiences, and agentic capabilities. This role is about helping paid users understand and experience that value, from subscriber onboarding and feature discovery to long-term retention. You’ll shape how new premium features are introduced, help bring new subscription offerings to market, and serve as a steward for a high-quality subscriber journey.
This role is ideal for a strategic, data-driven, execution-oriented PM who is equally comfortable shaping new subscription bets and obsessing over the details of the paid user experience.
Drive the strategy and roadmap for subscriber onboarding, activation, and retention
Define how new cutting-edge capabilities are introduced, positioned, and monetized for paid users
Scope and launch new subscription offerings
Be a steward for a high-quality user experience, with a high bar for clarity, usability, and trust across the subscriber journey
Use data, experimentation, and user research to understand subscriber needs and improve outcomes
Collaborate with core product teams to shape features and launches that drive durable subscriber engagement
Partner with Brand and Marketing to evolve how we communicate the value of ChatGPT subscriptions
Have 5+ years of product management experience across growth, subscriptions, or other monetization products
Have experience improving activation, engagement, or retention at scale
Have strong product intuition and care deeply about turning product value into clear user understanding and lasting habits
Are highly analytical and comfortable using experimentation and data to drive product strategy
Thrive in ambiguous, fast-moving environments with rapidly evolving products
Enjoy working cross-functionally across product, engineering, design, marketing, data science, and research
Are excited about shaping the future of AI subscriptions and premium consumer experiences
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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