Navan is seeking VP of Global Solutions Consulting & Professional Services. This person will be a key leader within the post-sales organization, driving both strategy, and high performance execution.
At Navan, our Solutions Consulting (SC) organization is not a support function; it is a high-impact, revenue-generating engine. You will own the “Transformation Office” for our clients – leading a critical client consulting function that ensures our customers realize maximum ROI from the Navan Platform. You will work with our most important and complex global customers - driving implementation and change management for new clients; and ongoing optimization for our mature client base. You will also play a key role as ‘voice of the customer’ to inform our Product vision and roadmap.
What You’ll Do:
- Architect Global Strategy: Define and execute the long-term vision for a 30+ person global Solutions Consulting (SC), Professional Services and Technical Integrations organization, evolving the team into a strategic weapon for retention, implementation, and revenue growth.
- Drive Financial Transformation: Lead the end-to-end implementation and change management strategy for the Navan Expense suite, re-engineering complex business processes for our clients to drive cost savings, user experience, visibility and efficient month-end close.
- Strategic Value Engineering & Account Retention: Serve as the executive technical lead for Navan’s most complex and mature accounts, performing deep-dive re-configurations, designing creative workarounds for unique business requirements, and leading "at-risk" interventions to secure and stabilize enterprise partnerships.
- Own Revenue & Performance Levers: Be directly accountable for a revenue-aligned plan, driving impact through launch acceleration, professional services strategy, and proactive churn mitigation.
- Act as the Strategic Bridge: Serve as the "Voice of the Customer" to Product and Engineering leadership, ensuring that client needs are embedded in the product roadmap.
- Uplevel Executive Influence: Manage and influence senior-level stakeholders across Sales, Product, and Finance, providing the "push back" and strategic clarity required to scale.
- Scale an Elite Org: Recruit, develop, and inspire a multidisciplinary global team across, fostering a culture of extreme ownership and technical excellence.
What We’re Looking For:
- Consulting Leadership: 8-10+ years of experience, ideally as a Principal or Managing Director at a "Big Four" or top-tier technical consulting firm, leading large-scale digital transformations and systems-led change management. Experience in house at a tech company before or after consulting is a plus but not required.
- Domain Expertise: A deep understanding of the "Office of the CFO," including global expense management, multi-entity accounting, and the technical intricacies of fintech integrations.
- Operational Rigor: A proven track record of managing a global P&L and a 25+ person team, with the ability to build scalable processes that balance quality with high-velocity execution.
- Strategic Versatility: An executive who can "fly at multiple altitudes"—capable of presenting a multi-year vision while also diving into the weeds of frontline client needs.
- Communication & Presence: Exceptional executive presence with the ability to navigate high-stakes negotiations and drive alignment across cross-functional partners.
- Education: Bachelor’s degree in Business or Finance preferred; MBA or CPA is a significant plus.