Senior Manager, Travel Services at Navan

About the Role

The Navan support team is seeking a Senior Manager of Travel Experience group to join our growing team. This role provides leadership and operational oversight of Travel Experience teams responding to customers 24x7.

What You’ll Do:

Ensure all operations are carried on in an appropriate, cost-effective way
Improve operational management systems, processes and best practices
Help the organization’s processes remain legally compliant
Formulate strategic and operational objectives
Perform quality controls and achieve KPIs
Recruit, train and supervise staff
Find ways to increase quality of customer service

What We’re Looking For:

MBA/Masters from a reputed university
12+ years of work experience in a reputed MNCs
Result driven
Data Driven, experience in Change Management,
Min 5 years of experience in managing a team of “Managers”
PMP certified will be an added advantage
Familiar with travel industry will be an advantage
Will be responsible to manage both the operations centre and accountable for overall KPIS of the organization
Proven work experience as Operations Manager or similar role
Knowledge of organizational effectiveness and operations management
Excellent communication skills
Leadership ability
Outstanding organizational skills
BPO and Travel Experience would be an added advantage

Frequently Asked Questions

What is the work-life balance like at Navan?

Navan has a work-life balance score of 3.7/5 based on employee reviews. This is about average for the AI/tech industry.

What is Navan’s culture like?

Navan is characterized by these culture values: ship-fast, learning, product-impact, equity. Based on employee reviews, the company has an overall rating of 4/5. Strong career growth with managers who genuinely invest in your development

How many open roles does Navan have?

Navan currently has 186 open roles across departments including engineering, product, sales, and more. Roles are refreshed daily from their careers page.

Is this role remote-friendly?

This role is located in Bengaluru, IN. Check the job description above for specific location and remote work details.

Senior Manager, Travel Services

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