We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Why this role is on the menu
Instacart’s BGC Compliance team takes data-driven, customer-first approaches to ensure we are compliant with all local, state and federal regulations regarding delivery fulfillment. This role blends adjudicating background checks, resolving both internal and external escalations, and identifying onboarding issues to keep the Instacart platform secure, safe, and stable for all users.
We’re hiring a BGC Compliance Specialist to execute on processes critical to platform integrity and compliance at scale. The person in this role will have direct impact on the safety and stability of the Instacart platform for shoppers and customers alike.
What you’ll cook up in your first year
- Background checks are adjudicated accurately and with strong attention to detail, ensuring the Instacart platform remains compliant with local, state, and federal regulations
- Internal and external escalations around background checks are investigated and resolved in a timely manner, maintaining a secure and stable experience for all users
- Background check issues are identified, investigated, and driven to full resolution, with opportunities to improve surfaced and actioned
- Repetitive operational tasks are executed with precision and attention to detail, with process improvement opportunities identified that increase team efficiency and scalability
The secret ingredients we’re looking for
Must-have pantry staples (Minimum Qualifications)
- 1-2+ years of professional experience, ideally in a fast-paced setting in Background Checks, Data Processing, or Support related fields OR strong academic record
- Strong verbal and written communication skills
- Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
- Ability to make critical decisions around sensitive issues quickly in a fast paced environment
- Operate within a high degree of confidentiality
- Weekend and holiday availability
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