Workplace Experience Lead
About the Role
As a Workplace Experience Lead at Doctolib, you will take ownership of one of the largest offices in our portfolio, located in Nantes, with responsibility for our branch office in Niort. Reporting directly to the Workplace Services Director, you will be instrumental in creating a safe, efficient, and inspiring work environment for all employees in your scope.
You will serve as the primary point of contact for all workplace-related matters, balancing operational excellence with a strategic approach to site management.
Your Responsibilities :
Supplier & Service Provider Management
- You manage and coordinate strategic supplier relationships for key services, including office amenities, reception, security, and fleet & travel management
- You will ensure compliance with agreed KPIs and SLAs
Events Coordination
- You plan and support internal events throughout the year, fostering company culture through seamless logistics and careful budget management
Compliance & Safety
- You ensure full compliance with HSE standards and drive the implementation of QHSE processes across your sites
- You oversee access control, emergency protocols, vendor compliance, and end-to-end issue resolution
Budget & Procurement Management
- You handle purchase order management and invoice processing with rigor and accuracy
- You track expenses on an ongoing basis and flag any discrepancies in a timely manner
Building Management & Site Support
- You work hand in hand with the maintenance department to support the smooth day-to-day operations of the Nantes and Niort offices
- You act as the primary point of contact for subtenants based in the Nantes building, managing day-to-day requests and ensuring a positive cohabitation within the premises
Stakeholder Management
- As the single point of contact for all internal and external clients and stakeholders on Workplace matters, you will need to be highly proactive in capturing field signals early to prevent issues from escalating. You will share these insights promptly with your management to define and implement the appropriate action plan.
- You build strong working relationships with Real Estate,Facility, IT, Finance, Procurement teams and regional contacts
- You ensure clear and consistent communication across locations within your scope
Your profile
Are you absolutely convinced that you have exactly what's needed for the position? Then we encourage you to apply. Even if you don't meet every requirement, you might be the perfect future Doctoliber for this or other positions!
To become part of our team, you bring :
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At least 5 years of experience in Workplace or Facilities Management, ideally gained in a fast-growing tech environment
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Strong organizational skills with the ability to juggle multiple priorities and meet deadlines
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Proven experience in budget management and supplier relationship management
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Solid understanding of HSE standards and building compliance requirements
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Excellent communication and interpersonal skills, with a naturally collaborative approach
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Fluency in both French and English.
Job Details
- Position: Workplace Experience
- Location: Nantes (office-based)
- Start: starting from May 2026
- Contract type: Permanent, full-time position
At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination.
The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability.
To ensure equal opportunities, we invite you to exclude personal information (e.g. pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process.
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