Why this role
As our Director of Site Reliability Engineering, reporting to our VP of Platform Engineering, you'll own the core infrastructure layers that everything at Doctolib runs on: cloud infrastructure, database operations, network infrastructure, and observability. You will also lead the Doctolib Operations Center (DOC) and drive a decisive shift from reactive operations to a proactive, world-class reliability culture.
This is a rare opportunity to shape the infrastructure backbone of Europe's leading healthtech company, at a moment when Doctolib is actively expanding multi-cloud capabilities, scaling to new countries, and building the reliability culture that will define the next decade of healthcare innovation.
Why this is an extraordinary challenge
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Real stakes, every day. When Doctolib is down, consultations don't happen, diagnoses are delayed, care journeys are interrupted. The infrastructure you build is a direct lever on patient outcomes — in a world where 8 of the top 10 causes of death in Europe are preventable.
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A once-in-a-generation platform transition. Multi-cloud, monolith modularisation, international expansion — all happening simultaneously. You won't inherit a finished platform. You'll define what it becomes.
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Reliability as the competitive moat. As we scale AI health companions, automate clinical workflows, and launch across Europe, the speed and resilience of the platform directly determines how fast 700+ engineers can ship innovations that change healthcare.
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A cultural build, not just a technical one. The incident response culture, observability standards, and operational ownership model you establish here will shape how Doctolib engineers work for years to come.
What you'll do
- Build and run a world-class SRE org of 25+ engineers across Cloud Infrastructure, Database & Storage, Network Infrastructure, Observability Tooling, and the Doctolib Operations Center
- Own the infrastructure strategy and roadmap — cloud, database, network, observability — and deliver against company OKRs
- Lead the Doctolib Operations Center: set incident response standards, drive MTTR reduction, embed blameless post-mortem culture across engineering
- Architect and execute our multi-cloud strategy — reducing vendor lock-in, cutting migration costs, and enabling international expansion
- Own network infrastructure at scale: load balancing, CDN/WAF, VPCs, peering, zero-trust networking across a high-traffic, multi-country platform
- Drive observability as a product — give 700+ engineers true visibility into system health and turn observability maturity into an operational excellence lever
- Lead from the front as a senior technical voice in the Platform org and broader Tech leadership team
Who you are
- 12+ years in software engineering, including 5+ years leading managers and running infrastructure or SRE organisations at scale
- Track record of taking SRE practices from reactive to proactive — with measurable reductions in incidents and MTTR
- Strong multi-cloud and network infrastructure experience: load balancing, CDN/WAF, VPCs, peering, at high-traffic scale
- Deep database operations background: large-scale transactional systems (PostgreSQL, Aurora), streaming/CDC (Kafka), data layer FinOps
- Experience building observability platforms that give teams genuine visibility — metrics, logs, traces, alerting
- Sharp process thinking: SLOs, error budgets, incident management, blameless post-mortems
- Outcome-driven: you track reliability, cost efficiency, and engineering velocity as business metrics, not just technical ones
- Strong communicator and influencer at executive level — equally credible with senior engineers and business stakeholders
- Builder of high-performing, people-first engineering cultures
- Fluent in English; comfortable in fast-paced, international environments
- You recognise yourself in our playbook values
Bonus Points If You Have…
- Experience in healthcare, regulated, or high-compliance industries (HDS, ISO 27001, SOC2, GDPR, data sovereignty)
- Familiarity with our stack: Ruby on Rails, Node.js, Go, Python, React, AWS, GCP, Kubernetes, PostgreSQL, Datadog, GitHub Actions
- French language proficiency
- Experience with AI-augmented infrastructure tooling or ML platform operations
- M&A or post-acquisition infrastructure integration experience
What we offer
- Free comprehensive health insurance for you and your children
- Parent Care Program: receive additional leave on top of the legal parental leave
- Free mental health and coaching services through our partner Moka.care
- For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support
- Work from abroad for up to 10 days per year thanks to our flexibility days policy
- Work Council subsidy to refund part of sport club membership or creative class
- Up to 14 days of RTT
- A subsidy from the work council to refund part of the membership to a sport club or a creative class
- Lunch voucher with Swile card
If you would like to find out more about tech life at Doctolib, feel free to read our latest
Medium blog articles!
At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination. The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability. To ensure equal opportunities, we invite you to exclude personal information (e.g. pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process. Join us in building the healthcare we all dream of!
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Please contact hr.dataprivacy(at)doctolib.com for inquiries or to exercise your rights.
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